Customer Experience Champion

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $89,529 - $109,975
Customer Experience Champion

Job Overview:

As a Customer Experience Specialist, you will create memorable experiences for millions of customers in Australia who choose to pay with Zip. You will support all Australians to shop with confidence using Zip and manage inbound customer calls and tickets.

Main Responsibilities:

  • Supporting customers to shop with confidence using Zip
  • Managing inbound customer calls and tickets
  • Leading customer interactions with confidence
  • Identifying and solving customer issues to drive positive change throughout the business

Requirements:

  • Experience in a customer service or customer-facing role
  • Ability to work well at pace and have a strong attention to detail
  • Problem-solving skills and adaptability
  • Familiarity with following customer service workflows and procedures

Benefits:

  • Opportunities to learn new skills and take on broader responsibilities
  • Seeing your work impact customers faster
  • A supportive team environment that values diversity and inclusivity

About Us:

  • Zip Co Limited is a digital financial services company offering innovative products
  • Operating in two core markets: Australia and New Zealand (ANZ) and the US

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