Technical Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $105,000

Job Title: Technical Support Specialist

Key Responsibilities
  • Effectively manage and resolve customer requests via various communication channels, including phone, email, and in-person interactions.
  • Collaborate with Level 2 and Level 3 teams to ensure seamless issue escalation and resolution.
  • Utilize technical expertise to troubleshoot and resolve complex issues within agreed service level agreements (SLAs).
Requirements
  • A minimum of three years' experience in a similar role, preferably in an IT support environment.
  • Proven analytical and problem-solving skills, with the ability to methodically approach complex technical issues.
  • Exceptional customer service ethic, with strong written and verbal communication skills to effectively communicate technical concepts to non-technical users.

By joining our team, you will have the opportunity to work in a dynamic environment that values innovation and customer satisfaction. If you are a motivated individual with a passion for providing exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.

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