Office Support Professional

2 days ago

Sydney, New South Wales, Australia beBeeAdministration Full time $64,045 - $67,317
Job Description

We are seeking a detail-oriented individual to join our organization as an Administration Officer. This role is responsible for providing efficient communication and enquiry handling, data management, slide and sample coordination, billing and invoicing, and general administrative support.

This position plays a crucial role in ensuring seamless operations within our team. The successful candidate will be responsible for managing incoming phone calls, logging and following up all enquiries, and handling email correspondence with attention to detail and professionalism.

Key Responsibilities
  • Manage incoming phone calls, log and follow up all enquiries, and handle email correspondence with attention to detail and professionalism.
  • Enter and manage patient and referral data using Laboratory Information Systems; type pathology request information and maintain accurate records for clinic-pathological and multidisciplinary meetings.
  • Prepare, track, and manage slides and specimens, including bookings for frozen sections and biopsies; coordinate requests and returns through the Government Repository.
  • Process billing and invoicing following set protocols and ensure accurate documentation for internal and external clients.
  • Perform various office duties including report faxing, scanning, secure emailing, letter preparation, and slide filing, while ensuring KPIs and deadlines are consistently met.
Required Skills and QualificationsAdministrative and Technical Competencies
  • Strong Administrative & Typing Skills: Proven experience in administrative support, including accurate typing and receptionist duties, with the ability to manage daily workflows efficiently.
  • Excellent Technical Competency: Confident in using Microsoft Office programs (Outlook, Word) and experienced in data entry, with the ability to quickly learn and work within specialized systems.
Communication and Interpersonal Abilities
  • Exceptional Communication & Interpersonal Abilities: Strong verbal and written communication skills, with the capacity to build and maintain professional relationships with internal teams, Pathologists, and external stakeholders.
  • Customer-Focused Approach: A friendly and responsive manner when handling enquiries, maintaining confidentiality, and delivering high-quality service.
Organizational and Teamwork Skills
  • Organised, Flexible & Team-Oriented: High-level organizational skills with strong attention to detail, ability to meet strict deadlines, manage competing tasks, and work collaboratively within a team while following established protocols.

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