Senior Call Centre Sales Manager

2 days ago


Adelaide, South Australia beBeeLeadership Full time $80,000 - $120,000
Call Centre Sales Team Lead

We are seeking an experienced Call Centre Sales Team Leader to join our team in Adelaide.

About the Role
  • This is a leadership role that involves motivating, coaching and mentoring a team of outbound appointment setters.
  • You will be responsible for driving performance through KPI management and continuous improvement strategies.
  • The ideal candidate should have excellent communication, motivation and conflict resolution skills.
  • This role also requires adaptability in a fast-changing environment.
Key Responsibilities:
  1. Lead a team of call centre sales representatives and drive them to meet targets.
  2. Motivate and coach the team to ensure they handle customer interactions professionally and effectively.
  3. Manage escalations and provide support to team members who are facing challenges.
  4. Report on team performance and share actionable insights with stakeholders.
  5. Assist in recruitment, onboarding and training of new staff members.
Requirements:
  • Previous experience as a leader in a call centre or sales environment.
  • Strong coaching and mentoring skills with a proven track record of achieving results.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and make quick decisions.
What We Offer:
  • A competitive salary package and performance-based incentives.
  • A supportive culture that values employee achievement and growth.
  • Career progression opportunities as we continue to expand and grow.
  • A fun and dynamic work environment that recognises and rewards outstanding performance.


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