Workshop Operations Manager
4 days ago
About the Role
As a key member of our Neuron Mobility team, the Workshop Supervisor will be responsible for leading our workshop and warehouse operations in Sydney. This role requires a hands-on leader who can monitor the performance of our mechanics, ensure the maintenance and repair of our e-scooters and e-bikes, and maintain a safe and efficient warehouse environment.
Key Responsibilities
- Develop and execute Neuron's Workshop Management strategy in Sydney, ensuring alignment with company goals and objectives.
- Oversee the quality control and basic maintenance of e-scooters and e-bikes, ensuring they meet Neuron's high standards.
- Ensure the workshop team adheres to Standard Operating Procedures and Workplace Health & Safety Procedures, promoting a culture of safety and compliance.
- Perform administrative tasks, such as shift scheduling and staffing deployment, to support our Sydney operations.
- Manage inventory control and stocktake procedures for the Sydney warehouse, utilizing inventory management systems like Netsuite.
- Train new e-scooter and e-bike mechanics, providing regular refresher training to maintain their skills and knowledge.
- Conduct hands-on assembly, repair, and maintenance of e-scooters and e-bikes, ensuring quality control measures are met.
- Support Neuron's operations in Sydney as needed, including driving a service vehicle and assisting the ground operations team.
- Represent Neuron as a positive brand ambassador, promoting our values and mission.
Requirements
- Prior experience in warehouse or workshop operations, particularly in the mobility or supply-chain space, is highly advantageous.
- Ability to service and repair e-scooters and e-bikes, including comfort with lifting, carrying, and maneuvering 25-35 kg as needed.
- A hands-on approach to leadership, with the ability to work alongside mechanics and lead by example.
- A process-driven mentality, with experience defining best practice warehouse procedures, especially inventory management.
- Flexible work schedule with the ability to work occasional evenings and weekends as needed.
- Excellent communication and people skills, both written and verbal.
- Ability to multi-task and keep up with a dynamic, fast-paced startup in a high-growth phase.
- Keen curiosity to learn and initiative to find solutions and make improvements.
- An open class Driver Licence.
- A suitable smartphone to perform this role (generally an Apple or Android device from or newer).
Our Values
Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.
Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team, and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
Stay Curious
We ask questions, challenge assumptions, learn from mistakes, and are ready to leave behind what we thought we knew.
Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.
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