Technical Services Engineer

1 week ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to make it easy for organizations of all sizes to build, scale, and run modern applications.

Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team in Sydney. As a Technical Services Engineer, you will be responsible for advising customers and solving their complex MongoDB problems. You will work closely with our largest customers, resolving questions on architecture, performance, recovery, security, and more.

Key Responsibilities
  • Provide expert technical support to customers, resolving complex issues and answering questions on MongoDB architecture, performance, recovery, security, and more.
  • Work closely with our product management and development teams to advocate for customers' needs and contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • Share technical knowledge with the team, either via informal one-to-one conversations or training and workshop sessions, and document solutions in our knowledge platform to increase efficiency for customers, other team members, and departments throughout MongoDB.
Requirements
  • 4+ years of proven experience in systems engineering, database administration, or a related field.
  • Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier to database to storage.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
  • Ability to read code and basic coding/scripting ability in one or more languages, such as Java, Python, Ruby, C, C++, C#, JavaScript, Go, etc.
  • Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
  • Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational).
What We Offer
  • A collaborative team environment with diverse technical backgrounds and subject matter expertise.
  • A willingness and ability to rapidly learn a wide variety of new technical skills.
  • A fun, inspiring culture that is engineering-focused.
  • Opportunities to learn, contribute, and make an impact on the product and community.
Success Measures
  • In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.
  • In 6 months, you will be comfortable working frontline with our customers and complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics.

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