Technical Services Engineer Sydney

1 week ago

Sydney, New South Wales, Australia MongoDB Full time
About the Role

We are seeking a highly skilled Technical Services Engineer to join our team in Sydney. As a key member of our technical services team, you will be responsible for providing exceptional support to our customers and partners, helping them to overcome complex technical challenges and achieve their goals.

Key Responsibilities
  • Provide expert-level technical support to customers and partners, resolving complex issues and answering technical questions
  • Work closely with our product management and development teams to identify and prioritize technical issues and opportunities
  • Develop and maintain technical documentation and knowledge base articles to support our customers and partners
  • Collaborate with our sales and customer success teams to ensure seamless delivery of technical services to our customers
  • Stay up-to-date with the latest technical trends and advancements in the industry, and apply this knowledge to improve our technical services and support
Requirements
  • Strong technical expertise in database management, cloud infrastructure, and systems engineering
  • Excellent problem-solving and analytical skills, with the ability to think critically and creatively
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, partners, and internal stakeholders
  • Experience working with APIs, application integration technologies, and cloud services
  • Ability to work collaboratively in a fast-paced, dynamic environment
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional technical services and support to our customers, and we are looking for someone who shares this passion and commitment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about technical services and support, we encourage you to apply for this exciting opportunity.

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