Current jobs related to Technical Service Engineer - Sydney, New South Wales - Microsoft

  • Technical Services Engineer

    1 month ago

    Sydney, New South Wales, Australia MongoDB Full time

    About MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to make it easy for organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash...

  • Technical Services Engineer

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer...

  • Technical Service Engineer

    1 month ago

    Sydney, New South Wales, Australia KBR Full time

    About KBRKBR is a global company that delivers science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we provide a broad spectrum of capabilities across Australia and the Asia Pacific.The OpportunityWe are currently seeking highly motivated Technical Service Engineers with Defence...

  • Technical Service Engineer

    2 months ago

    Sydney, New South Wales, Australia KBR Full time

    About the RoleWe are seeking a highly motivated Technical Service Engineer to join our team at KBR. As a Technical Service Engineer, you will be part of a level 3 team of subject matter experts responsible for providing technical expertise to clients in various environments.Key ResponsibilitiesProvide L3 Technical Support and administration via clients ITSM...

  • Technical Service Engineer

    4 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    About KBRKBR is a global company that delivers science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we provide a broad spectrum of capabilities across Australia and the Asia Pacific.The OpportunityWe are currently seeking highly motivated Technical Service Engineers with Defence...

  • Technical Services Engineer, Partners

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We are seeking a...

  • Technical Services Engineer, Partners

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We are seeking a...

  • Technical Services Engineer, Partners

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.As a Technical Services Engineer at MongoDB, you will...

  • Technical Services Engineer, Partners

    4 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    About MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We...

  • Technical Services Engineer, Partners

    1 month ago

    Sydney, New South Wales, Australia MongoDB Full time

    About MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We...

  • Technical Services Engineer, Partners

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.As a Technical Services...

  • Technical Service Engineer L3

    1 month ago

    Sydney, New South Wales, Australia KBR Inc. Full time

    About KBR Inc.KBR Inc. is a leading provider of science, technology, and engineering solutions to governments and companies worldwide. With a diverse team of experts, we deliver complex projects and services that drive innovation and success.The Opportunity:We are seeking a highly skilled Technical Service Engineer L3 to join our team. As a key member of our...

  • Field Service Engineer

    2 months ago

    Sydney, New South Wales, Australia DroneShield Limited Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at DroneShield Limited. As a Field Service Engineer, you will play a critical role in ensuring our customers receive the best possible support, from initial engagement to after-sales product support.Key ResponsibilitiesCollaborate with the sales team to provide technical...

  • Technical Services Engineer, Partners

    3 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.As a Technical Services Engineer at MongoDB, you will...

  • Technical Service Engineer

    2 months ago

    Sydney, New South Wales, Australia KBR Full time

    About KBRKBR is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we deliver complex projects and services that drive innovation and mission success.The OpportunityWe are seeking a highly motivated Technical Service Engineer to join our team. As a Technical...

  • Technical Service Engineer L3

    4 weeks ago

    Sydney, New South Wales, Australia KBR Inc. Full time

    About the Role:KBR is seeking a highly skilled Technical Service Engineer to join our team. As a key member of our Level 3 team, you will provide technical expertise to clients across various environments and provide L3 Wintel incident management within their ITSM toolset.Key Responsibilities:Provide L3 Technical Support and administration via clients ITSM...

  • Customer Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Philips Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team based in Central West NSW. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring the maintenance and development of robust customer relationships, and providing expert technical advice on maintenance, installation,...

  • Senior Service Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewElevate Your Career with Microsoft Advertising as a Senior Service EngineerAt Microsoft, we're revolutionizing the advertising landscape with cutting-edge technology and scale. Our comprehensive solutions span search, display, native, retail media, video, and Connected TV (CTV), reaching nearly 190 countries.Be a Part of Our StoryAs a Senior Service...

  • Technical Solutions Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Job SummaryWe are seeking a highly skilled Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.Key ResponsibilitiesRespond...

  • Principal Technical Safety Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Wood Full time

    Wood is seeking a Principal Technical Safety Engineer to join our Operations business in Perth CBD. This permanent role is available on a full-time or part-time basis and offers a unique opportunity to partner with a major player in the Oil & Gas industry on a major brownfields Engineering Service Contract. The successful candidate will have a strong...

Technical Service Engineer

2 months ago

Sydney, New South Wales, Australia Microsoft Full time

Position Overview

At Microsoft, we pride ourselves on delivering exceptional customer experiences. The Customer Experience & Success (CE&S) organization is dedicated to crafting and executing strategies that enhance our clients' interactions with our products and services. Join us in our mission to ensure that customers choose us not only for our leading-edge offerings but also for the unparalleled support we provide.

The Customer Service & Support (CSS) division plays a crucial role in fostering trust and confidence among our clients by delivering a smooth and effective support experience. Our goal is to assist customers and partners in swiftly resolving their challenges, proactively preventing future issues, and showcasing innovative ways to maximize their Microsoft investments.

Within the CSS framework, the Digital Transformation Platform (DTP) team offers premier support to our global clientele as they navigate their digital transformation journeys. We deliver essential support solutions across a variety of technologies, including Data Analytics, Artificial Intelligence, IoT, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform, all aimed at enhancing customer trust in Microsoft and boosting their operational performance.

We are seeking individuals who are passionate about driving customer success to join our Customer Service & Support (CSS) team as Technical Support Engineers. In this role, you will take ownership of complex technical challenges faced by customers, employing your troubleshooting skills to deliver effective solutions. This position offers a unique opportunity for career advancement as you refine your problem-solving, collaboration, and research abilities while enhancing your technical expertise.

This role provides flexibility, allowing you to work remotely up to 100% of the time.

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We foster a culture of growth, innovation, and collaboration, grounded in our core values of respect, integrity, and accountability. We strive to create an inclusive environment where everyone can thrive both professionally and personally.

Key Responsibilities

Issue Response and Resolution

  • Engage with customers to comprehend their issues and keep them informed about the status and resolution of their inquiries. Utilize troubleshooting tools, such as event logs and performance traces, to aid in resolving customer challenges.
  • Address or escalate a variety of customer issues while documenting technical processes and research findings.
  • Analyze problems and devise solutions tailored to customer needs through log analysis and proprietary tools.
  • Collaborate with cross-functional teams to resolve moderately complex technical issues.

Readiness and Training

  • Participate in readiness and non-technical training sessions to achieve proficiency in support topics.

Product and Process Enhancement

  • Provide constructive feedback to senior engineers or technical advisors for product improvements.
  • Identify potential defects and escalate them to senior engineers for resolution.
  • Leverage automated tools to deliver solutions for a wide array of issues and provide feedback on tool enhancements.
  • Adhere to established business processes and actively participate in case triage meetings to share insights and collaborate on problem-solving.