Cloud Technical Services Engineer

2 weeks ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading provider of cloud-based database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.

We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.

Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers.

About the Role

We are seeking a highly skilled Cloud Technical Services Engineer to join our elite Technical Services organization that supports MongoDB customers worldwide.

As a Cloud Technical Services Engineer, you will be advising customers on strategies and documented practices for making best use of our cloud products.

This will require you to translate technical concepts and patterns into generalist's terms for our customers, helping them understand, install, and use those applications well.

You will also troubleshoot technical problems with these products, and be an advocate for our users' needs, collaborating with the MongoDB product management and development teams on their behalf.

Responsibilities
  • Advise customers on strategies and documented practices for making best use of our cloud products
  • Translate technical concepts and patterns into generalist's terms for our customers
  • Troubleshoot technical problems with our cloud products
  • Be an advocate for our users' needs, collaborating with the MongoDB product management and development teams
Requirements
  • Solid fundamentals in Linux, and networking
  • Knowledge of Amazon Web Services, or other major cloud providers
  • Ability to diagnose and troubleshoot problems across a variety of environments
  • Patience, empathy, and a genuine desire to help others
  • Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
  • Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
  • Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)
  • Previous application support experience
What We Offer

We are committed to developing a supportive and enriching culture for everyone.

From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

MongoDB is an equal opportunities employer.

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