
Exceptional Resident Experience Leader
4 days ago
Lead Resident Experience Manager
This is a key leadership role responsible for delivering an exceptional resident experience in our Queens Park community.
Key responsibilities include:
- Developing and implementing strategies to enhance resident satisfaction and engagement
- Overseeing daily operations, compliance and quality management
- Building and maintaining strong relationships with residents, staff and external partners
- Leading a passionate team to create a warm and welcoming living environment
Requirements:
- Leadership and management experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work collaboratively and build strong relationships
- Resilience and problem-solving skills
- Compassion and empathy for seniors' unique needs
Benefits:
- Competitive salary and opportunities for development
- A supportive and friendly work environment
- Chance to make a real difference in residents' lives
- 4x Wellbeing Days (one per quarter)
- Fitness Passport for you and your family
Essential qualifications include a current First Aid and CPR certificate, a driver's license and access to personal transport.
We celebrate diversity and encourage applications from individuals who share our values of inclusion, empowerment and respect.
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