Fertility Journey Support Specialist

2 days ago


Sydney, New South Wales, Australia Genea Full time
About Genea Fertility

We are a company dedicated to supporting individuals and couples on their fertility journey. Our team is passionate about creating a seamless, compassionate experience for every patient.

Genea Fertility is a place where you can truly make a positive impact, guiding patients through life-changing moments with empathy and clarity.

Job Title: Fertility Concierge

We are seeking an experienced Fertility Concierge to join our team on a 12-month maternity leave cover, beginning in February 2025. This part-time role will involve working Monday, Thursday, Friday, and every second Saturday.

The ideal candidate will have hands-on experience in the fertility field, excellent communication skills, and the ability to stay calm and professional under pressure while handling sensitive information.

Responsibilities:
  • Managing phone calls, website inquiries, chat messages, and emails to guide prospective patients to an appointment with a Genea Fertility GP or Specialist.
  • Nurturing patient relationships and following up to ensure they move smoothly through their fertility journey.
  • Delivering best-in-class enquiry handling and appointment booking to offer a comprehensive, compassionate service to all patients.
What We Offer

As a Fertility Concierge at Genea Fertility, you will be part of a close-knit, supportive team dedicated to providing exceptional patient care. We offer a range of benefits, including:

  • A competitive hourly rate (estimated $30-$40 per hour) that reflects your skills and experience.
  • Opportunities for growth, development, and ongoing learning.
  • A flexible work arrangement with regular office hours and some opportunity to work from home.
  • Access to Glow, our online recognition and rewards portal, offering discounts and perks.
  • Certified Family Friendly workplace status, including 12 weeks paid parental leave after 6 months, regardless of gender.


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