Customer Experience Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Enhance Customer Experience as a Key Player

We are seeking an exceptional individual to join our team in driving customer satisfaction and dealer engagement. This role offers the opportunity to be instrumental in shaping the experience of our customers and partners, ultimately contributing to the growth and success of our business.

  • Boost customer loyalty through outstanding service and follow-up, ensuring high NPS scores.
  • Efficiently qualify leads, allocate them to our partner dealers, and manage follow-up surveys to ensure timely interactions.
  • Ensure accurate data management across all customer interactions and prepare timely performance reports for our dealers.
  • Proactively resolve issues by identifying and escalating problems, reducing repeat customer contacts and enhancing overall customer satisfaction.
  • Stay informed about our platform changes, product updates, and market trends to provide expert guidance to our consumers and dealers.

Your Qualifications

We're looking for someone with:

  • A minimum of 1-2 years of experience in customer service or success, preferably in digital advertising, e-commerce, or automotive.
  • Strong communication skills with a customer-centric approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organizational skills and ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

About Us

We're Australia's largest locally owned media company, offering a unique range of experiences and opportunities that drive success. Our content reaches almost every Australian, making a real impact on people's lives. We bring people together, celebrate big moments, and capture everyday ones.

We're evolving and need people like you to bring new ideas, innovate, and make your mark. We welcome discussing flexible work options during the hiring process.

We're committed to diversity and inclusion, encouraging applications from diverse backgrounds and cultures. Please advise us if you require any adjustments to the recruitment process.

Please note that you must have the right to lawfully work and live in Australia to apply for this role.

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