Financial Hardship Specialist

11 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $175,000
Job Description

We are seeking an experienced Consumer Collection Manager to join our team. As a key member of our collections function, you will play a vital role in managing financial hardship and driving workflow optimisation to improve cash flow and reduce bad debt.

Your primary responsibility will be to drive the performance of our BPO collection and Financial Hardship teams through effective collaboration with BPO management. You will also ensure timely, accurate and complete processing of all manual work lists.

Requirements
  • Tertiary degree in finance, accounting or business management or equivalent;
  • Minimum 5 years direct Collections management experience managing a team of direct reports and BPO/Offshore team(s) operating in a high-volume transactional environment;
  • Strong people leadership skills with ability to maximise performance of individuals by setting goals and providing development opportunities;
  • Experience working with automated collection systems and ability to analyse results and identify issues or new requirements;
  • Working knowledge of ASIC/ACCC Debt Collection guidelines and Telecommunications Code of Practice (TCP) & Financial Hardship Legislation.
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Flexible hybrid way of working (from home and office);
  • 'Stay Connected Mobile' - Access to a free mobile plan;
  • 'Stay Connected NBN' - Access to a free NBN 100 plan;
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year;
  • Access to TPG Learning Hub platform and internal development opportunities;
  • Access to Corporate Partner Discounts.
What We Offer

At our organisation, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

  • Financial Hardship Specialist

    6 hours ago

    Sydney, New South Wales, Australia beBeeEmpathy Full time $70,000 - $100,000

    Job DescriptionWe are seeking a skilled Financial Hardship Specialist to join our team. As a Financial Hardship Specialist, you will have the opportunity to make a significant impact on customers experiencing financial hardship.Your primary responsibility will be to provide exceptional support and guidance to vulnerable customers, ensuring they receive...

  • Financial Hardship Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeHardship Full time $104,000 - $130,878

    Financial Hardship Specialist RoleThis position entails collaborating with a diverse clientele, navigating complex financial hardship claims while exhibiting high levels of emotional intelligence and empathy.The Position Overview:Navigate financial hardship claims using empathetic approachesEvaluate the client's financial standing to determine appropriate...

  • Financial Hardship Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeFinancial Full time $80,000 - $120,000

    Job Title: Financial Hardship SpecialistWe are seeking an experienced professional to join our team as a Financial Hardship Specialist. This is a dynamic role that requires strong communication and negotiation skills, as well as the ability to think creatively and empathize with customers.About the Role:Navigate financial hardship claims with emotional...

  • Hardship / Financial Assistance Specialist

    3 days ago

    Sydney, New South Wales, Australia Metro Finance Full time $90,000 - $120,000 per year

    We are seeking a compassionate and solutions-focused Hardship/Financial Assistance Specialist to join our team. In this role, you will work directly with customers experiencing financial difficulty—both consumer and commercial clients—to assess their situation with empathy and find sustainable solutions balancing the needs and interests of the customer...

  • Financial Hardship Advisor

    1 week ago

    Sydney, New South Wales, Australia beBeeFinancialHardship Full time $90,000 - $120,000

    Job Title: Financial Hardship AdvisorWe are seeking a skilled and empathetic Financial Hardship Advisor to join our team.About the Role:Navigate financial hardship claims with emotional intelligence and empathyAssess the account holder's financial positionNegotiate paymentsWork towards having the account holder back into regular paying statusReviewing...

  • Financial Hardship Advisor

    1 week ago

    Sydney, New South Wales, Australia beBeeHardship Full time $60,000 - $100,000

    Financial Hardship AdvisorA solution-focused professional is sought to work with customers experiencing financial difficulties. This role involves assessing customer situations with empathy and finding sustainable solutions that balance customer needs and interests.Key Responsibilities:Address commercial and consumer customer enquiries relating to...

  • Financial Hardship Officer

    3 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time $80,000 - $120,000 per year

    Job no: M734KCategory: Customer Operations & Shared ServicesJoin a powerhouse of brands that connect customers, businesses and communities.Bring your boldness and stand out in an organisation that supports you to shine.Awesome perks like a free mobile and NBN plan that you can use to work whereverTPG Telecom started with a belief that we can make things...

  • Financial Hardship Officer

    3 days ago

    Sydney, New South Wales, Australia Randstad - Banking & Financial Services Full time $60,000 - $80,000 per year

    Collections OfficerYour new companyWanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which...

  • Help Customers Overcome Financial Hardships

    12 hours ago

    Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000

    Job Description:As a Financial Support Specialist, you will play a pivotal role in providing personalized assistance to customers who are experiencing financial hardship. Your primary responsibility will be to evaluate and analyze applications for financial hardship assistance, ensuring that each case is treated with the utmost care and sensitivity.You will...

  • Professional Hardship Advisor

    4 hours ago

    Sydney, New South Wales, Australia Bebeefinancial Full time

    Financial Support SpecialistWe are seeking an experienced Financial Support Specialist to join our team.The role of a Financial Support Specialist is crucial in providing timely and personalized support to our customers. This involves connecting with customers, building trust, and listening to their situations to develop deep customer relationships.Evaluate...