
Financial Hardship Specialist
7 days ago
This position entails collaborating with a diverse clientele, navigating complex financial hardship claims while exhibiting high levels of emotional intelligence and empathy.
The Position Overview:- Navigate financial hardship claims using empathetic approaches
- Evaluate the client's financial standing to determine appropriate courses of action
- Determine suitable payment arrangements
- Pursue strategies aimed at restoring regular payment schedules for clients
- Analyze supporting documentation to make informed decisions
- Opportunities exist to develop process improvements
- Required background in Hardship / Collections
- Proven ability to manage workload effectively
- Excellent communication skills
- A strong customer service ethos
- Thrives in dynamic environments
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