Help Customers Overcome Financial Hardships

14 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000
Job Description:

As a Financial Support Specialist, you will play a pivotal role in providing personalized assistance to customers who are experiencing financial hardship. Your primary responsibility will be to evaluate and analyze applications for financial hardship assistance, ensuring that each case is treated with the utmost care and sensitivity.

You will engage with clients or their representatives via telephone, email, or letter, negotiating tailored financial arrangements that meet their unique needs. Additionally, you will maintain accurate and up-to-date records of client interactions, assessment outcomes, and hardship resolutions.

Required Skills and Qualifications:
  • Tertiary qualification in Administration, Business, or a related field (desired but not essential)
  • Previous experience in collections or hardship assistance within the banking and financial services industry
  • Strong customer focus and passion for delivering high-quality outcomes
  • Proficiency in Microsoft Office Suite (advanced level preferred)
Employee Benefits:

We offer a comprehensive package of benefits that cater to your physical, emotional, and mental well-being. Our perks include:

  • birthday leave: Enjoy a day off on your special day
  • health and wellbeing leave: Take time to recharge and prioritize your health
  • volunteering day: Give back to the community and make a positive impact
  • $500 ergonomic equipment reimbursement: Invest in comfort and productivity
  • recruitment referral program: Earn up to $5,000 for referring top talent
  • employee rate program: Enjoy exclusive auto finance rates with your next purchase
  • paid parental leave: Be there for life's precious moments
  • SPARK employee benefits program: Unlock discounts, wellbeing support, and more
  • purchased annual leave: Gain flexibility and work-life balance
  • diversity flex leave: Celebrate culturally significant days with our support

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