Financial Hardship Advisor

7 hours ago

Sydney, New South Wales, Australia beBeeHardship Full time $60,000 - $100,000
Financial Hardship Advisor

A solution-focused professional is sought to work with customers experiencing financial difficulties. This role involves assessing customer situations with empathy and finding sustainable solutions that balance customer needs and interests.

Key Responsibilities:
  • Address commercial and consumer customer enquiries relating to hardship/financial assistance, understanding their circumstances and providing tailored options.
  • Assess hardship/financial assistance applications and supporting documentation.
  • Implement short and long-term hardship/financial assistance solutions.

This role requires strong communication skills, empathy, and the ability to navigate complex situations. The ideal candidate will be a motivated and proactive individual who can effectively handle diverse customer scenarios.

Key qualities for success in this role include:

  • Excellent problem-solving and analytical skills.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.

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