Financial Hardship Officer

2 days ago

Parramatta, New South Wales, Australia Randstad - Banking & Financial Services Full time $60,000 - $80,000 per year

Collections Officer

Your new company

Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.

Your new role

Some of your responsibilities within a contact centre environment will include:

  • Inbound and outbound calls
  • Portfolio management
  • Customer-focused collection calls to obtain arrangements
  • Assessing hardship applications
  • Using your negotiation skills to provide solutions to hardship accounts
  • Ability to manage high-volume collection cases

Your skills and experience

  • Collections/call centre experience is advantageous but not essential
  • Strong empathy and resilience
  • Relationship management skills
  • Self / time management skills
  • Strong attention to detail skills
  • Flexibility and availability for shift work

Your benefits

  • Enjoy the flexibility of a hybrid work model and WFH opportunities
  • Strong potential for this to be a permanent role after an initial 9 month contract
  • New modern office close to public transport in Parramatta Square
  • This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

You will love working for them

Your next step

Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you (To launch your career) Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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