Financial Hardship Officer

3 days ago

Sydney, New South Wales, Australia Randstad - Banking & Financial Services Full time $60,000 - $80,000 per year

Collections Officer

Your new company

Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.

Your new role

Some of your responsibilities within a contact centre environment will include:

  • Inbound and outbound calls
  • Portfolio management
  • Customer-focused collection calls to obtain arrangements
  • Assessing hardship applications
  • Using your negotiation skills to provide solutions to hardship accounts
  • Ability to manage high-volume collection cases

Your skills and experience

  • Collections/call centre experience is advantageous but not essential
  • Strong empathy and resilience
  • Relationship management skills
  • Self / time management skills
  • Strong attention to detail skills
  • Flexibility and availability for shift work

Your benefits

  • Enjoy the flexibility of a hybrid work model and WFH opportunities
  • Strong potential for this to be a permanent role after an initial 9 month contract
  • New modern office close to public transport in Parramatta Square
  • This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

You will love working for them

Your next step

Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you (To launch your career) Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

  • Financial Hardship Officer

    3 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time $80,000 - $120,000 per year

    Job no: M734KCategory: Customer Operations & Shared ServicesJoin a powerhouse of brands that connect customers, businesses and communities.Bring your boldness and stand out in an organisation that supports you to shine.Awesome perks like a free mobile and NBN plan that you can use to work whereverTPG Telecom started with a belief that we can make things...

  • Financial Hardship Advisor

    1 week ago

    Sydney, New South Wales, Australia beBeeFinancialHardship Full time $90,000 - $120,000

    Job Title: Financial Hardship AdvisorWe are seeking a skilled and empathetic Financial Hardship Advisor to join our team.About the Role:Navigate financial hardship claims with emotional intelligence and empathyAssess the account holder's financial positionNegotiate paymentsWork towards having the account holder back into regular paying statusReviewing...

  • Financial Hardship Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeHardship Full time $104,000 - $130,878

    Financial Hardship Specialist RoleThis position entails collaborating with a diverse clientele, navigating complex financial hardship claims while exhibiting high levels of emotional intelligence and empathy.The Position Overview:Navigate financial hardship claims using empathetic approachesEvaluate the client's financial standing to determine appropriate...

  • Financial Hardship Advisor

    1 week ago

    Sydney, New South Wales, Australia beBeeHardship Full time $60,000 - $100,000

    Financial Hardship AdvisorA solution-focused professional is sought to work with customers experiencing financial difficulties. This role involves assessing customer situations with empathy and finding sustainable solutions that balance customer needs and interests.Key Responsibilities:Address commercial and consumer customer enquiries relating to...

  • Financial Hardship Specialist

    6 hours ago

    Sydney, New South Wales, Australia beBeeEmpathy Full time $70,000 - $100,000

    Job DescriptionWe are seeking a skilled Financial Hardship Specialist to join our team. As a Financial Hardship Specialist, you will have the opportunity to make a significant impact on customers experiencing financial hardship.Your primary responsibility will be to provide exceptional support and guidance to vulnerable customers, ensuring they receive...

  • Hardship / Financial Assistance Specialist

    3 days ago

    Sydney, New South Wales, Australia Metro Finance Full time $90,000 - $120,000 per year

    We are seeking a compassionate and solutions-focused Hardship/Financial Assistance Specialist to join our team. In this role, you will work directly with customers experiencing financial difficulty—both consumer and commercial clients—to assess their situation with empathy and find sustainable solutions balancing the needs and interests of the customer...

  • Hardship Officer

    20 hours ago

    Sydney, New South Wales, Australia Amp Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Financial Hardship Specialist

    12 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $175,000

    Job DescriptionWe are seeking an experienced Consumer Collection Manager to join our team. As a key member of our collections function, you will play a vital role in managing financial hardship and driving workflow optimisation to improve cash flow and reduce bad debt.Your primary responsibility will be to drive the performance of our BPO collection and...

  • Financial Hardship Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeFinancial Full time $80,000 - $120,000

    Job Title: Financial Hardship SpecialistWe are seeking an experienced professional to join our team as a Financial Hardship Specialist. This is a dynamic role that requires strong communication and negotiation skills, as well as the ability to think creatively and empathize with customers.About the Role:Navigate financial hardship claims with emotional...

  • Hardship And Collections Officer

    16 hours ago

    Sydney, New South Wales, Australia Thinktank Property Finance Full time

    **Thinktank **is one of Australia's largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...