
Customer Experience Specialist
19 hours ago
Experience
Help Us Deliver Exceptional Customer Service
Australia Post is dedicated to delivering service excellence. Our retail teams play a crucial role in this journey.
About the Role
As a Retail Customer Service Officer, you'll be part of a dynamic team that serves millions of customers every year. Your key responsibilities will include:
- Providing top-notch customer service and sales support
- Managing high-value transactions accurately and efficiently
- Processing identity services transactions, including Australian Passport Interviews
- Promoting products and services through up-selling and cross-selling strategies
- Assisting with administrative duties such as stock management and record maintenance
About You
We're looking for friendly, enthusiastic, and reliable individuals who love working in a team environment. You should have experience in customer-facing roles and/or cash handling, and be fit to lift up to 16kgs of mail regularly.
Growth Opportunities
We invest in your growth and development, encouraging you to reach your full potential. You'll be part of a culture where everyone feels valued, respected, and empowered to bring their authentic self to work.
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