Customer Experience Specialist

19 hours ago


Queanbeyan, New South Wales, Australia beBeeExceptional Full time $56,350 - $71,800

Experience

Help Us Deliver Exceptional Customer Service

Australia Post is dedicated to delivering service excellence. Our retail teams play a crucial role in this journey.

About the Role

As a Retail Customer Service Officer, you'll be part of a dynamic team that serves millions of customers every year. Your key responsibilities will include:

  • Providing top-notch customer service and sales support
  • Managing high-value transactions accurately and efficiently
  • Processing identity services transactions, including Australian Passport Interviews
  • Promoting products and services through up-selling and cross-selling strategies
  • Assisting with administrative duties such as stock management and record maintenance

About You

We're looking for friendly, enthusiastic, and reliable individuals who love working in a team environment. You should have experience in customer-facing roles and/or cash handling, and be fit to lift up to 16kgs of mail regularly.

Growth Opportunities

We invest in your growth and development, encouraging you to reach your full potential. You'll be part of a culture where everyone feels valued, respected, and empowered to bring their authentic self to work.



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