Online Customer Experience Director

6 days ago

Queanbeyan, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Overview

The position of Online Duty Manager plays a vital role in delivering exceptional customer experiences through click and collect or delivery services.

This leadership position requires strong skills, with a focus on developing and coaching teams to meet sales targets and manage rosters effectively.

About The Role

As the leader of the online department, you will be accountable for maintaining high standards in visual merchandising, safety, compliance, and stock management.

Your expertise in customer obsession, combined with your ability to drive a one-team culture, will inspire customers and team members alike.

Key Responsibilities
  • Lead the online department, driving sales growth and customer satisfaction through effective team management and process optimization.
  • Maintain high standards in visual merchandising, safety, compliance, and stock management, ensuring a seamless customer experience.
  • Develop and implement strategies to improve customer engagement and retention, leveraging insights from customer feedback and market research.
  • Collaborate with cross-functional teams to drive business growth, leveraging expertise in areas such as marketing, logistics, and supply chain management.
What's In It For You?
  • A competitive salary package, with opportunities for career development and growth.
  • A dynamic and supportive work environment, with access to training and development programs.
  • A range of employee benefits, including discounts, recognition, and rewards.
  • An opportunity to work with a leading retail organization, making a real difference in the lives of customers and colleagues.

  • Online Duty Manager

    1 week ago

    Queanbeyan, New South Wales, Australia beBeeCustomer Full time $70,000 - $110,000

    About the RoleThe team responsible for getting online orders selected and packed in-store by a team of Personal Shoppers. Orders are then picked up as part of our click and collect / concierge service or delivered to customers in delivery vans.Key Responsibilities:Contribute to a customer experience that's welcoming and inspiring for customers, team members,...

  • Online Duty Manager

    2 weeks ago

    Queanbeyan, New South Wales, Australia Coles Group Full time

    OverviewOnline Duty Manager - Coles Supermarkets - Queanbeyan. Join to apply for the role at Coles Group. From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. You'll be part of an Aussie icon at the heart of the nation, whether you're in a store,...

  • Online Duty Manager

    3 weeks ago

    Queanbeyan, New South Wales, Australia Coles Group Full time

    OverviewOnline Duty Manager - Coles Supermarkets - Queanbeyan. Join to apply for the role at Coles Group. From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. You'll be part of an Aussie icon at the heart of the nation, whether you're in a store,...

  • Online Duty Manager

    1 week ago

    Queanbeyan, New South Wales, Australia Coles Group Full time

    OverviewOnline Duty Manager - Coles Supermarkets - Queanbeyan. Join to apply for the role at Coles Group. From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. You'll be part of an Aussie icon at the heart of the nation, whether you're in a store,...

  • Online Duty Manager

    1 week ago

    Queanbeyan, New South Wales, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.**About the role**:The Coles Online...

  • Online Operations Leader

    2 weeks ago

    Queanbeyan, New South Wales, Australia beBeeDuty Full time $80,000 - $110,000

    Job SummaryThe Online Duty Manager is responsible for leading a team in achieving sales targets and cost control. This role requires strong leadership skills, the ability to coach and motivate team members, and a customer-centric approach.About The RoleThis position plays a critical role in ensuring the smooth operation of our online department. Reporting to...

  • Online Duty Manager

    3 weeks ago

    Queanbeyan, New South Wales, Australia Coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleThe Coles Online Department...

  • Online Duty Manager

    2 weeks ago

    Queanbeyan, New South Wales, Australia Coles Group Full time $80,000 - $120,000 per year

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleThe Coles Online Department...

  • Lead Customer Experience Specialist

    2 weeks ago

    Queanbeyan, New South Wales, Australia beBeeTeamplayer Full time $100,000 - $120,000

    Online Duty ManagerThe Coles Online Department is responsible for selecting and packing online orders in-store by a team of Personal Shoppers. These orders are then picked up as part of our click and collect/concierge service or delivered to customers in our delivery vans.You will report directly to the Department Manager and be accountable for the...

  • Online Business Leader

    1 week ago

    Queanbeyan, New South Wales, Australia beBeeCustomerCentric Full time $70,000 - $95,000

    Job OpportunityThis is an exciting role for a seasoned retail professional who is passionate about delivering exceptional customer experiences.We are seeking a highly motivated and results-driven individual to lead our Online Department. As the leader of this team, you will be responsible for driving sales growth, controlling costs, and rostering staff...