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Lead Customer Experience Specialist
2 weeks ago
The Coles Online Department is responsible for selecting and packing online orders in-store by a team of Personal Shoppers. These orders are then picked up as part of our click and collect/concierge service or delivered to customers in our delivery vans.
You will report directly to the Department Manager and be accountable for the department's performance. Your focus will be on contributing to a welcoming and inspiring customer experience that reflects our brand values.
About You and Your Skills:- Leadership experience with the ability to coach and develop your team
- A team approach to meeting sales targets, cost control, and rostering needs
- Flexibility with afternoon and evening working hours
- Maintain high standards in visual merchandising, safety, compliance, and stock management
- Customer obsession and a willingness to continually understand diverse customer needs
- Drive a one-team culture that celebrates success
- Discounts on supermarket purchases
- Recognition and reward through digital recognition platform 'mythanks'
- Opportunities for learning and development
- Novated car leases
- Investment in your future through our annual team member share plan offer
- Paid parental leave
We are committed to building a gender equitable team and creating a workplace that is safe and respectful for all employees. We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities.
