Exceptional Customer Experience Specialist

2 weeks ago


Brisbane, Queensland, Australia Country Road Group Full time

About the Role:

We are seeking a highly motivated and passionate Sales Consultant to join our team at Witchery in Brisbane DFO. As a Sales Consultant, you will be responsible for delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.

Key Responsibilities:

  • Provide exceptional customer service by understanding customer needs and preferences
  • Utilize tools available to stay up-to-date with the latest products and share knowledge with customers
  • Contribute to the smooth operations of the store through effective management of stock and loss prevention
  • Maintain visual merchandising standards and ensure the store is presented in accordance with brand standards
  • Live and role-model the Country Road Group values, collaborating with the store team to deliver results

Attributes We're Looking For:

  • A true passion for fashion with exceptional customer service skills
  • Proactive with good problem-solving skills
  • A natural optimism and helpful enthusiasm in everything you do
  • Flexibility to work weekends and late trading hours according to business needs and peak trade periods
  • Embodying the Country Road Group can-do attitude and demonstrating CRG's passion for our brands and customer-obsessed culture

Why Work for Us:

  • Be part of an established and trusted iconic Australian brand
  • Enjoy generous employee discounts of 40% across all of our Brands (Witchery, Trenery, Country Road, Politix, and Mimco)
  • Be part of a genuine and open high-performing culture who have fun and celebrate success
  • Have opportunities to become involved in our Corporate Social Responsibility program, supporting our community partnerships

At Country Road Group, we care about the details – quality, responsibility, and exceptional design. We are a passionate and customer-obsessed team, and we're committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.



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