Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia T2 Tea Full time

We are seeking a Customer Experience Specialist to join our team at Sunshine Plaza for the busy Christmas period. As a valued member of our team, you will play a critical role in providing world-class customer service and contributing to the success of T2 Tea.

About the Role

As a Customer Experience Specialist, you will be responsible for:

  • Providing exceptional customer service experience to every customer, ensuring that they feel valued and appreciated.
  • Continually expanding your knowledge of products and becoming a tea and brewing expert, enabling you to make informed recommendations to customers.
  • Managing high volumes of stock and undertaking visual merchandising to provided standards, ensuring that our stores always look their best.
  • Taking care of your own health and safety and the safety of others by following T2 safety policies and procedures.

This is an excellent opportunity to develop your skills and experience in a fast-paced retail environment. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About You

To succeed in this role, you will need to:

  • Have a strong focus on customer service and a commitment to delivering exceptional experiences.
  • Be self-motivated and able to work independently, as well as part of a team.
  • Have strong communication skills and be able to build rapport with customers and colleagues alike.
  • Previous customer service or retail experience would be advantageous, but not essential.
About T2 Tea

T2 Tea is a premium tea brand known for its delicious blends of sustainable ingredients and bold designs. Our world of tea is online and in our retail stores across Australia, New Zealand, and Singapore. We believe every team member brings unique and invaluable experience and skills, and in return, we provide training, incentives, and a great team culture.

LIFE AT T2

As a Customer Experience Specialist, you can expect:

  • 50% discount on all T2 products to spoil yourself.
  • To enjoy endless cups of tea while on shift.
  • Access to an Employee Assistance Program (EAP) to support your mental health and wellbeing.
  • Sales incentives and recognition programs to reward your hard work and achievements.
About the Application Process

Don't worry if you don't tick every box – we'd still love to receive your application. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to responding to every applicant and look forward to hearing from you.

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