Customer Experience Specialist

2 weeks ago


Brisbane, Queensland, Australia Hudson Australia Full time

Role Overview:

Hudson Australia is seeking a talented Customer Experience Specialist to join our hybrid team in Brisbane. As the first point of contact for customer inquiries, you will play a vital role in delivering exceptional service and support.

About the Role:

  • Duties: Help customers unlock benefits and introduce them to additional products, provide solutions on the spot to improve customer experience, support customers with basic tax-related questions, and ensure accurate and updated data.
  • Key Responsibilities: Be the primary contact for customer inquiries, resolve issues efficiently, and maintain accurate records.

Requirements:

  • Qualifications: Experience in retail or hospitality with a passion for customer service, friendly, patient, and great at multitasking.
  • Skills: Quick learner, tech-savvy, excellent communication skills, and interest in finance and helping others manage their money.

Why Join Hudson Australia?:

  • Benefits: Paid training to teach valuable skills, hybrid work arrangement, ongoing experience in finance and tax, and a supportive team that's friendly, fun, and ready to help you grow.

Estimated Salary: $58,823 + super per annum. This estimate is based on industry standards and takes into account the location and job requirements.



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