Strategic Accounts Manager

1 week ago

Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $150,000

We are seeking an accomplished Strategic Account Manager to lead our team of Customer Service Specialists in delivering exceptional service to key stakeholders.

Key Responsibilities:

  • Lead and develop a high-performing team, fostering a collaborative and dynamic work environment.
  • Effectively manage remote staff, provide guidance, support, and training to empower team members to achieve their individual and collective goals.
  • Conduct regular performance evaluations, set objectives, and implement development plans to maximize team effectiveness.
  • Develop and execute strategies to achieve revenue targets and profitability goals for the strategic accounts portfolio.
  • Analyse financial data, identify trends, and implement cost-saving initiatives to enhance operational efficiency.
  • Monitor and analyse key performance indicators (KPIs) to track the performance of strategic accounts and identify areas for improvement.

Requirements:

  • Strategic Thinking: Demonstrated ability to understand market dynamics, analyse financial data, and develop strategic initiatives to drive business growth and profitability.
  • Leadership Skills: Proven track record of effectively leading and developing teams, fostering a culture of accountability, collaboration, and continuous improvement.
  • Customer Focus: Exceptional relationship-building skills with a customer-centric mindset, dedicated to delivering superior service and building long-lasting partnerships.
  • Operational Excellence: Thorough understanding of freight forwarding operations, coupled with the ability to optimize processes, mitigate risks, and ensure compliance with industry regulations.

Why Us?

We foster inclusivity and diversity, conducting our business with integrity and respecting different cultures and individual dignity. Our goal is to deliver great customer experiences and high-quality services while striving towards a more sustainable future.

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