Program Manager Customer Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeAnalytics Full time $90,000 - $123,000
Customer Experience Specialist

This role is a customer experience specialist position with our organization based in Sydney, NSW, AU.

Job Description

We are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyze customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey. You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Key Responsibilities
  • Drive and manage CX programs: Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.
  • Identify opportunities for improvement: Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
  • Test and implement solutions: Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage data for insight: Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.
  • Engage stakeholders effectively: Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.
Required Skills and Qualifications

This role requires:

  • Consulting or in-house strategy / data & analytics experience.
  • A true passion for data as advanced analytics skills or SQL are required.
  • Strong communication and stakeholder management skills.
  • Comfort with ambiguity and vague problem solving.
  • Curiosity, a growth mindset and willingness to learn in a fast-paced environment.
Benefits

You will have the opportunity to work with a talented team and develop your skills in a dynamic environment.

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