Customer Experience Program Developer

6 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $129,464 - $142,665
Role Summary

The Senior Customer Experience Advisor position supports the implementation of Voice of the Customer (VoC) and Voice of Employee (VoE) programs across NSW government partner agencies.

This role will focus on customer and employee experience projects, delivering insights to stakeholders on strategies for improving satisfaction and experience across partner agencies.

Key Responsibilities:
  • Design and execute qualitative and/or quantitative research projects to produce actionable insights.
  • Build and maintain collaborative relationships with stakeholders across government, providing research advice and expertise.
  • Identify opportunities to enhance government's capability in using customer & employee insights.
  • Ensure efficient and effective use of project resources to deliver objectives within established timeframes.

Requirements:
  • Relevant tertiary qualifications and/or experience in a related field.
  • Experience in developing, building and delivering customer experience programs is essential.
  • A strategic and analytical approach who can think outside the box to solve complex problems.
  • Experience in delivering end-to-end qualitative and/or quantitative research projects from designing the research to producing actionable insights.
  • Proven ability to manage multiple projects and adapt to changing activities.
  • Demonstrated project team experience.
  • Excellent communication skills, including clearly explaining complex information.
  • Strong experience in collaborating with and influencing stakeholders.
  • Ability to provide guidance and support to more junior research officers.

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