Customer Experience Program Manager
2 weeks ago
Key Responsibilities:
1. Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.
2. Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
3. Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
4. Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.
Requirements:
• Consulting or in-house strategy / data & analytics experience
• A true passion for data as advanced analytics skills or SQL are required
• Strong communication and stakeholder management skills
• Comfort with ambiguity and vague problem solving
• Curiosity, a growth mindset and willingness to learn in a fast-paced environment
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