Program Specialist, Customer Experience
2 weeks ago
This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU == Uber ==Role Seniority - mid level, juniorMore about the Program Specialist, Customer Experience role at UberAbout the RoleThe ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a data-driven professional with a passion for analytics and customer insights.
In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey.
You will also be responsible for presenting your findings and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.
Your Impact in RoleDrive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.The Experience You'll BringConsulting or in-house strategy / data & analytics experienceA true passion for data as advanced analytics skills or SQL are requiredStrong communication and stakeholder management skillsComfort with ambiguity and vague problem solvingCuriosity, a growth mindset and willingness to learn in a fast-paced environmentPreferred QualificationsProven ability to synthesise complex data into clear, actionable insights that influence business decisionsProven ability to connect customer data with broader business goals, driving measurable outcomesExperience with hypothesis testing is a plusFamiliarity with dashboard or data visualisation tools to communicate insights effectivelyBefore we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Uber team will be there to support your growth.
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Program Specialist, Customer Experience @ Uber
2 weeks ago
Sydney, New South Wales, Australia Hatch Full timeProgram Specialist, Customer Experience@Uber Join to apply for the Program Specialist, Customer Experience@Uber role at Hatch Program Specialist, Customer Experience@Uber2 days ago Be among the first 25 applicants Join to apply for the Program Specialist, Customer Experience@Uber role at Hatch This is a Program Specialist, Customer Experience role with Uber...
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Program Specialist, Customer Experience @ Uber
2 weeks ago
Sydney, New South Wales, Australia Hatch Full timeProgram Specialist, Customer Experience @ UberJoin to apply for the Program Specialist, Customer Experience @ Uber role at HatchProgram Specialist, Customer Experience @ Uber2 days ago Be among the first 25 applicantsJoin to apply for the Program Specialist, Customer Experience @ Uber role at HatchThis is a Program Specialist, Customer Experience role with...
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Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...
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Program Specialist, Customer Experience @ Uber
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Sydney, New South Wales, Australia Hatch Full timeOverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...
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Program Specialist, Customer Experience @ Uber
2 weeks ago
Sydney, New South Wales, Australia Hatch Full timeOverview This is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia. The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives. We are...
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