Senior Case Manager

7 days ago

City of Hobart, Australia Allianz Australia Full time
About the Role

The purpose of this position is to manage a portfolio of claims and deliver high-quality claims management services to achieve return-to-work outcomes, while adhering to service standards and compliance requirements.

Key Responsibilities
  1. Customer Service: Ensure customer service standards are maintained and take responsibility for prompt resolution of issues/complaints.
  2. Claims Management: Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
  3. Return-to-Work Strategies: Proactively manage claims with a focus on strategic collaboration and case management at all times, identifying and managing return-to-work barriers on individual claims and implementing strategies to address these to maximize return-to-work and health outcomes.
  4. Team Support: Work with the Team Manager and specialists within the team to provide coaching and support to team members as required.
  5. Business Targets: Actively contribute to the achievement of business targets and participate in departmental projects, as required.
About You

We are seeking an experienced claims professional with a strong background in claims management and customer service. The ideal candidate will have:

  1. Claims Experience: Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
  2. Customer Focus: Demonstrate enthusiasm and ability to deliver high-quality services and positive customer experiences.
  3. Technical Skills: Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
  4. Planning and Prioritization: Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
  5. Conflict Resolution: Ability to recognize, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organizational processes.
  6. Communication Skills: Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
About Allianz Australia

Allianz Australia is a leading insurance and asset management company that values diversity and inclusion. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

What We Offer

We offer a range of benefits and opportunities to support your career development and well-being, including:

  1. Development and Career Opportunities: Opportunities for growth and development within the company, including training and education programs.
  2. Flexible Working Arrangements: Flexible working arrangements to support your work-life balance, including remote working options.
  3. Employee Benefits: Access to a range of employee benefits, including health and wellness programs, employee discounts, and recognition and reward programs.
  4. Support for Your Career: Support for your career development, including mentorship, coaching, and training programs.

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