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Senior Case Manager Level 1
2 months ago
We are seeking a highly skilled and experienced Senior Case Manager to join our team at Allianz Popular SL. As a Senior Case Manager, you will be responsible for managing a portfolio of claims and delivering high-quality claims management services to achieve return to work outcomes.
Key Responsibilities- Ensure customer service standards are maintained and take responsibility for prompt resolution of issues/complaints.
- Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
- Proactively manage claims with a focus on strategic collaboration and case management at all times, identifying and managing return to work barriers on individual claims, and implementing strategies to address these to maximize return to work and health outcomes.
- Work with Team Manager and specialists within the team to provide coaching and support to team members as required.
- Actively contribute to the achievement of business targets and participate in departmental projects, as required.
- Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
- Demonstrate enthusiasm and ability to deliver high-quality services and positive customer experiences.
- Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
- Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
- Ability to recognize, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organizational processes.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- A dynamic and supportive team environment.
- Opportunities for career growth and development.
- A comprehensive benefits package, including access to over 10,000 on-demand learning resources and programs.
- Deals and discounts across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including selected discounted Allianz insurance products and superannuation matching.
- The opportunity to take part in our Employee Share Purchase Program.
We are a leading insurance and asset management company, committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are valued for the perspectives and talents they bring to work.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
