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Senior Case Manager
2 months ago
The Senior Case Manager will be responsible for managing a portfolio of claims and delivering high-quality claims management services to achieve return to work outcomes, while adhering to service standards and compliance requirements.
Key Responsibilities- Ensure customer service standards are maintained and take responsibility for prompt resolution of issues/complaints.
- Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
- Proactively manage claims with a focus on strategic collaboration and case management at all times, identifying and managing return to work barriers on individual claims, and implementing strategies to address these to maximize return to work and health outcomes.
- Work with Team Manager and specialists within the team to provide coaching and support to team members as required.
- Actively contribute to the achievement of business targets and participate in departmental projects, as required.
- Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
- Demonstrate enthusiasm and ability to deliver high-quality services and positive customer experiences.
- Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
- Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
- Ability to recognize, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organizational processes.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- A dynamic and growing team with a strong focus on customer outcomes.
- A comprehensive range of training and development opportunities to support your career growth.
- A collaborative and supportive work environment with a strong emphasis on teamwork and open communication.
- A competitive salary and benefits package, including access to our Employee Share Purchase Program.
- A flexible and remote work arrangement, with opportunities to work from home and participate in flexible working arrangements.
- A comprehensive range of employee benefits, including access to over 10,000 on-demand learning resources and programs, deals and discounts across a range of retail, tech, and travel brands, and initiatives to support your financial wellness.
Allianz Popular SL is a leading insurance and asset management company, committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.
We are committed to supporting our employees' work-life balance and are always open to conversations about flexible and remote working. If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
