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Senior Case Manager Level 1

2 months ago

Hobart, Tasmania, Australia EFinancialCareers Ltd. Full time
{"title": "Senior Case Manager Level 1", "content": "About the Role

We are seeking a highly skilled Senior Case Manager to join our team in Hobart, Tasmania. As a Senior Case Manager, you will be responsible for managing a portfolio of claims and delivering high-quality claims management services to achieve return to work outcomes.

Key Responsibilities
  • Ensure customer service standards are maintained and take responsibility for prompt resolution of issues/complaints.
  • Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
  • Proactively manage claims with a focus on strategic collaboration and case management at all times, identifying and managing return to work barriers on individual claims and implementing strategies to address these to maximise return to work and health outcomes.
  • Work with Team Manager and specialists within the team to provide coaching and support to team members as required.
  • Actively contribute to the achievement of business targets and participate in departmental projects, as required.
About You

We are looking for an experienced claims/customer service professional with a strong background in the insurance industry and/or allied health (rehabilitation, physiotherapy, occupational therapy). You will have a proven track record of delivering high-quality services and positive customer experiences.

What We Offer

As a Senior Case Manager with Allianz, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on customer outcomes. You will have access to a range of benefits, including professional development opportunities, flexible working arrangements, and a comprehensive remuneration package.

", "company": "Allianz", "location": "Hobart, Tasmania"}