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Senior Case Manager

2 months ago

Hobart, Tasmania, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
About the Role

We are seeking a highly skilled Senior Case Manager to join our team in Hobart, TAS. As a Senior Case Manager, you will be responsible for managing a portfolio of claims and delivering high-quality claims management services to achieve return to work outcomes.

Key Responsibilities
  • Maintain customer service standards and take responsibility for prompt resolution of issues/complaints.
  • Maintain regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments, and aware of their obligations.
  • Proactively manage claims with a focus on strategic collaboration and case management at all times, identifying and managing return to work barriers on individual claims and implementing strategies to address these to maximise return to work and health outcomes.
  • Work with Team Manager and specialists within the team to provide coaching and support to team members as required.
  • Actively contribute to the achievement of business targets and participate in departmental projects, as required.
About You
  • Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy).
  • Demonstrate enthusiasm and ability to deliver high-quality services and positive customer experiences.
  • Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
  • Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
  • Ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
What's on Offer?
  • TAS Team is leading in scheme market share and has significant staff experience.
  • The Underwritten team provides national support.
  • Team is growing with a lot of positive changes underway to support our people – i.e. automation, investment into resources, new office, triage modelling using AI, heavy modernisation investment.
  • Modernisation plan underway with a heavy investment in technology and innovation to support our customers and our people.
  • New office planned for EOY.
  • Development and career opportunities within Tas and nationally.
  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program – own a piece of your employer.
About Allianz

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.