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Restaurant/ Cafe Operations Manager

2 months ago


Mudgeeraba, Queensland, Australia Accor Full time

Job Summary

We are seeking a highly skilled and experienced Restaurant or Cafe Manager to join our team at Accor. As a Restaurant or Cafe Manager, you will be responsible for the overall operation of the outlet, including managing staff, maintaining high standards of customer service, and ensuring the smooth running of the business.

Key Responsibilities

  • Leadership and Management
    • Lead and manage a team of staff to ensure excellent customer service and high standards of food and beverage quality.
    • Recruit, train, and develop staff to meet the needs of the business.
    • Monitor and control labor costs, inventory, and other operational expenses.
  • Customer Service
    • Ensure that all customers receive a high level of service and that their needs are met.
    • Handle customer complaints and feedback in a professional and courteous manner.
  • Operations
    • Manage the day-to-day operations of the outlet, including opening and closing procedures, inventory management, and cash handling.
    • Ensure that all health and safety standards are met and that the outlet is maintained in a clean and tidy condition.
  • Financial Management
    • Manage the outlet's budget and ensure that financial targets are met.
    • Monitor and control costs, including labor, inventory, and other expenses.

Requirements

  • Qualifications
    • A strong communicator with well-developed stakeholder management skills.
    • The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
    • A valid RSA (Responsible Service of Alcohol) certification.
    • 5-star hotel background as a Supervisor/Manager in a food service field.
  • Skills
    • Exceptional organizational skills, with the ability to prioritize in order to meet allocated timelines and budgets.
    • The ability to remain calm when under pressure.
    • The ability to work a flexible roster, including mornings, evenings, weekends, and public holidays.

What We Offer

Annual Base Salary: $73,000 - $77,000 (gross)