Restaurant Operations Manager

3 weeks ago

Mudgeeraba, Queensland, Australia Accor Full time

Restaurant Operations Manager

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Accor. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our restaurants, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities:

  • Provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
  • Ensure all Team Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.
  • Assign Team Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
  • Conduct pre-service and post-service briefings (where required).
  • Support the Head of Department in ensuring that all Team Members receive a thorough induction upon commencement, ongoing training, and attend formal training sessions.
  • Assist Head of Department in preparing training plans for Team Members and conducting on-the-job training sessions.
  • Assist in conducting Performance Development Appraisals of Team Members when required.
  • Maintain par levels and order stock as required.
  • Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
  • Have an understanding of all licensing and operating legislation which affects the department, including the Liquor Act.
  • Complete all operational reports on a daily basis, establishing workable records of the department history for future forecasting.
  • Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes, or special requests.
  • Establish and maintain open channels of communication between all departments in the Property, particularly the kitchen, to ensure the smooth operation of the department.
  • Ensure the department is consistently ready for service at the scheduled operating times.
  • Perform the reconciliation of daily takings.
  • Ensure Team Members have a strong product knowledge of the ingredients, method of preparation, and presentation of all items on the menu and buffet.
  • Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list.
  • Ensure that all opening and closing procedures are carried out to an acceptable standard.
  • Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
  • Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.

Requirements:

  • The possession of a current RSA is essential.
  • Someone who has a strong understanding of the day-to-day operations of running a restaurant.
  • A passion for sequence of service and a desire to create an amazing experience for every single customer.
  • A person who is both an invaluable team player as well as a well-rounded leader.

Additional Information:

Base hourly rate $28.87 equivalent to $57,047.12 - $67,000 based on working days and penalties applicable as per the Hospitality Industry General Award.

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