Product Support Specialist

7 days ago


Perth, Western Australia Cummins Full time
About the Role

We are seeking a highly skilled Product Support Specialist to join our team at Cummins. As a key member of our field service team, you will be responsible for delivering exceptional support to our customers, ensuring the optimal performance and reliability of our heavy-duty diesel products.

Key Responsibilities
  • Provide First-Class Service: Prioritize fleet availability of Cummins-powered equipment, ensuring minimal downtime and maximum productivity.
  • Complete Breakdown Repairs and Maintenance: Troubleshoot and repair complex engine issues on-site, utilizing your expertise in Cummins HHP engines.
  • Diagnose and Repair Various Engines: Utilize your solid diagnostic and IT capabilities to identify and resolve engine-related issues.
  • Ensure Adherence to Health, Safety, and Environmental Policies: Maintain a safe working environment, adhering to all relevant policies, procedures, and legislation.
  • Complete Required Documentation: Accurately record service worksheets, timesheets, warranty claims, and quality documents.
Requirements
  • Mechanical Trades Qualification: Possess a Heavy Vehicle Mechanic qualification to Australian standards.
  • Experience in Diesel Mechanics: Proven experience in servicing and maintaining HHP heavy diesel products in field service, with a strong preference for Cummins engines.
  • Solid Diagnostic and IT Capabilities: Demonstrate expertise in troubleshooting and resolving complex engine issues.
  • Strong Communication Skills: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Ability to Prioritize Demands: Manage multiple tasks and priorities, adapting to changing demands and circumstances.
What We Offer
  • Annual Salary and Superannuation: Competitive remuneration package, including superannuation benefits.
  • Flights and Accommodation: Flights from Perth and accommodation provided while on swing.
  • Sign-On Bonus: $5,000 sign-on bonus.
  • Variable Compensation Program: Participation in an annual variable compensation program.
  • Income Protection Insurance: Comprehensive income protection insurance.
  • Discounts and Benefits: Discounts with select private health insurance, PC software/hardware, and vehicles, as well as a range of personal and professional benefits.


  • Perth, Western Australia Epiroc Group Full time

    Job Summary:Epiroc Group is seeking a proactive and self-motivated Product Support Specialist to join our expanding Product Support team. As a Product Support Specialist, you will be responsible for coordinating the support and development of a range of rock drilling equipment, including the Smart ROC, Power ROC, and Flexi ROC series drill rigs.Key...


  • Perth, Western Australia Epiroc Group Full time

    Job Summary:Epiroc Group is seeking a highly skilled and motivated Product Support Specialist to join our expanding Product Support team. As a Product Support Specialist, you will play a critical role in coordinating the support and development of a range of rock drilling equipment, including the Smart ROC, Power ROC, and Flexi ROC series drill rigs.Key...


  • Perth, Western Australia Byrnecut Full time

    Product Support SpecialistByrnecut is seeking a skilled Product Support Specialist to join our maintenance department for WA operations.This is a permanent full-time position with a Tier 1 Mining Contractor, maintaining cutting-edge equipment and technology.Key Responsibilities:Provide technical and maintenance support of Byrnecut Load and Haul fleet.Roam...


  • Perth, Western Australia Cummins Full time

    About the RoleCummins is seeking a skilled Product Support Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional support to our customers, prioritizing fleet availability of Cummins-powered equipment.Key ResponsibilitiesProvide first-class service to customers, ensuring timely and efficient resolution of...


  • Perth, Western Australia Byrnecut Full time

    Job Title: Product Support SpecialistAbout the Role:We are seeking a skilled Roving Maintenance Specialist to join our maintenance department for WA operations. As a key member of our team, you will be responsible for providing technical and maintenance support of Byrnecut Load and Haul fleet.Key Responsibilities:Work with a dynamic maintenance team to...


  • Perth, Western Australia Cummins Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins. As a key member of our field service team, you will be responsible for delivering exceptional support to our customers, ensuring the optimal performance and reliability of our heavy-duty diesel products.Key ResponsibilitiesProvide first-class service to customers,...


  • Perth, Western Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins Inc. as a Cummins Engine Technician. As a Heavy Duty Mechanic, you will be responsible for delivering exceptional support to our customers by providing expert maintenance and repair services for our Cummins powered equipment.Key ResponsibilitiesProvide first-class...


  • Perth, Western Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins Inc. as a Heavy Duty Diesel Mechanic. This role will involve providing top-notch support to our customers, utilizing your expertise in Cummins HHP engines.Key ResponsibilitiesDeliver exceptional service to our customers, prioritizing fleet availability of...


  • Perth, Western Australia Epiroc Full time

    About the RoleEpiroc is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth.Key ResponsibilitiesLeadership and Team ManagementWork closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous...


  • Perth, Western Australia Epiroc Group Full time

    About the Role:Epiroc Group is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement.Key...


  • Perth, Western Australia Epiroc Group Full time

    About the Role:Epiroc Group is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement.Key...


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    About the RoleWe are seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support and work with our Product Company to drive continuous...


  • Perth, Western Australia Fuse Recruitment Full time

    About the RoleWe are seeking a highly skilled and motivated Production Scientist to join our team at Fuse Recruitment. As a key member of our scientific team, you will be responsible for manufacturing radiopharmaceutical products and their associated manufacturing devices.Key Responsibilities:Perform the manufacture and analysis of radiopharmaceutical APIs...


  • Perth, Western Australia Epiroc Group Full time

    About the RoleWe are seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous...


  • Perth, Western Australia Byrnecut Full time

    Job Summary:We are seeking a skilled Roving Maintenance Specialist to join our maintenance department for WA operations. As a key member of our team, you will be responsible for providing technical and maintenance support of Byrnecut Load and Haul fleet.Key Responsibilities:Work with a dynamic maintenance team to provide technical and maintenance support of...


  • Perth, Western Australia Epiroc Full time

    Job SummaryEpiroc is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in a dynamic and fast-paced environment. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company...


  • Perth, Western Australia Ricoh Full time

    About RicohRicoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.We harness the infinite potential of collective imagination as our daily pursuit, embracing a culture of openness and welcoming...


  • Perth, Western Australia Caterpillar Full time

    About the RoleWe are seeking a highly skilled Technical Application Support Analyst to join our global support team. As a key member of our team, you will provide world-class customer service for Mine Star hardware and software, creating strong relationships with customers and dealers in your region.Key ResponsibilitiesProvide rotational hotline coverage for...


  • Perth, Western Australia Ricoh Full time

    About RicohRicoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.We harness the infinite potential of collective imagination as our daily pursuit, embracing a culture of openness and welcoming...


  • Perth, Western Australia Hitachi Construction Machinery Co., Ltd. Full time

    About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, renowned for its commitment to innovation and customer satisfaction.OpportunityWe are seeking a highly skilled and personable Product Support Advisor to join our Tom Price team for an exciting new project. As a key member of our team,...