Product Support Specialist

6 hours ago

Perth, Western Australia Hitachi Construction Machinery Co., Ltd. Full time
About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, renowned for its commitment to innovation and customer satisfaction.

Opportunity

We are seeking a highly skilled and personable Product Support Advisor to join our Tom Price team for an exciting new project. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our valued customers in the region.

Your primary focus will be on promoting Hitachi's service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained. You will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts.

Above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories.

About You

We are looking for a candidate with the following skills and qualifications:

  • Safety Commitment – Proactive awareness and total commitment to Hitachi's number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you.
  • Technical Knowledge – Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet.
  • Project Coordination – Committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations.
  • Trade Qualified – Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications or Certificate III in High Voltage Electrical Technology.
  • Leadership – Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries.
  • Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information.
Benefits

We offer a range of benefits to our employees, including:

  • Permanent Full Time Position in a leading OEM with long term job security.
  • Competitive starting salary with the opportunity to increase based on yearly performance and training completed.
  • 210hr annual leave and 10 days personal leave per annum.
  • Great workplace culture - empathetic and supportive supervisor who strive for good work/life balance.
  • Tailored training to suit career development – inclusive of both Hitachi product specific and high risk training.
  • Relocation assistance if required.
  • Opportunity to work on entirety of Hitachi range including the new EH-3 series trucks and EX-7 series excavators.
  • Supportive management who value your input in finding new and improved ways to achieve success.
  • Exclusive staff discount on a range of goods and services.
  • OEM training and opportunities for upskilling with access to the latest technologies.
  • Supportive mentors who value your input in finding new and improved ways to achieving success.
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Epiroc Group Full time

    Job Summary:Epiroc Group is seeking a highly skilled and motivated Product Support Specialist to join our expanding Product Support team. As a Product Support Specialist, you will play a critical role in coordinating the support and development of a range of rock drilling equipment, including the Smart ROC, Power ROC, and Flexi ROC series drill rigs.Key...

  • Product Support Specialist

    3 days ago

    Perth, Western Australia Epiroc Group Full time

    Job Summary:Epiroc Group is seeking a proactive and self-motivated Product Support Specialist to join our expanding Product Support team. As a Product Support Specialist, you will be responsible for coordinating the support and development of a range of rock drilling equipment, including the Smart ROC, Power ROC, and Flexi ROC series drill rigs.Key...

  • Product Support Specialist

    5 hours ago

    Perth, Western Australia Byrnecut Full time

    Product Support SpecialistByrnecut is seeking a skilled Product Support Specialist to join our maintenance department for WA operations.This is a permanent full-time position with a Tier 1 Mining Contractor, maintaining cutting-edge equipment and technology.Key Responsibilities:Provide technical and maintenance support of Byrnecut Load and Haul fleet.Roam...

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Cummins Full time

    About the RoleCummins is seeking a skilled Product Support Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional support to our customers, prioritizing fleet availability of Cummins-powered equipment.Key ResponsibilitiesProvide first-class service to customers, ensuring timely and efficient resolution of...

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Byrnecut Full time

    Job Title: Product Support SpecialistAbout the Role:We are seeking a skilled Roving Maintenance Specialist to join our maintenance department for WA operations. As a key member of our team, you will be responsible for providing technical and maintenance support of Byrnecut Load and Haul fleet.Key Responsibilities:Work with a dynamic maintenance team to...

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Cummins Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Cummins. As a key member of our field service team, you will be responsible for delivering exceptional support to our customers, ensuring the optimal performance and reliability of our heavy-duty diesel products.Key ResponsibilitiesProvide First-Class Service:...

  • Product Support Specialist

    3 days ago

    Perth, Western Australia Cummins Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins. As a key member of our field service team, you will be responsible for delivering exceptional support to our customers, ensuring the optimal performance and reliability of our heavy-duty diesel products.Key ResponsibilitiesProvide first-class service to customers,...

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins Inc. as a Cummins Engine Technician. As a Heavy Duty Mechanic, you will be responsible for delivering exceptional support to our customers by providing expert maintenance and repair services for our Cummins powered equipment.Key ResponsibilitiesProvide first-class...

  • Product Support Specialist

    7 days ago

    Perth, Western Australia Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Product Support Specialist to join our team at Cummins Inc. as a Heavy Duty Diesel Mechanic. This role will involve providing top-notch support to our customers, utilizing your expertise in Cummins HHP engines.Key ResponsibilitiesDeliver exceptional service to our customers, prioritizing fleet availability of...

  • Product Support Coordinator

    5 days ago

    Perth, Western Australia Epiroc Full time

    About the RoleEpiroc is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth.Key ResponsibilitiesLeadership and Team ManagementWork closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous...

  • Product Support Coordinator

    2 days ago

    Perth, Western Australia Epiroc Group Full time

    About the Role:Epiroc Group is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement.Key...

  • Product Support Coordinator

    7 days ago

    Perth, Western Australia Epiroc Group Full time

    About the Role:Epiroc Group is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement.Key...

  • Product Support Coordinator

    4 hours ago

    Perth, Western Australia Epiroc Australia Pty Ltd Full time

    About the RoleWe are seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support and work with our Product Company to drive continuous...

  • Production Specialist

    3 days ago

    Perth, Western Australia Fuse Recruitment Full time

    About the RoleWe are seeking a highly skilled and motivated Production Scientist to join our team at Fuse Recruitment. As a key member of our scientific team, you will be responsible for manufacturing radiopharmaceutical products and their associated manufacturing devices.Key Responsibilities:Perform the manufacture and analysis of radiopharmaceutical APIs...

  • Product Specialist Coordinator

    5 hours ago

    Perth, Western Australia Epiroc Group Full time

    About the RoleWe are seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous...

  • Product Support Specialist

    3 days ago

    Perth, Western Australia Byrnecut Full time

    Job Summary:We are seeking a skilled Roving Maintenance Specialist to join our maintenance department for WA operations. As a key member of our team, you will be responsible for providing technical and maintenance support of Byrnecut Load and Haul fleet.Key Responsibilities:Work with a dynamic maintenance team to provide technical and maintenance support of...

  • Product Specialist Coordinator

    4 days ago

    Perth, Western Australia Epiroc Full time

    Job SummaryEpiroc is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in a dynamic and fast-paced environment. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company...

  • Production Specialist

    5 days ago

    Perth, Western Australia Ricoh Full time

    About RicohRicoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.We harness the infinite potential of collective imagination as our daily pursuit, embracing a culture of openness and welcoming...

  • Product Support Specialist

    2 days ago

    Perth, Western Australia Caterpillar Full time

    About the RoleWe are seeking a highly skilled Technical Application Support Analyst to join our global support team. As a key member of our team, you will provide world-class customer service for Mine Star hardware and software, creating strong relationships with customers and dealers in your region.Key ResponsibilitiesProvide rotational hotline coverage for...

  • Production Specialist

    2 days ago

    Perth, Western Australia Ricoh Full time

    About RicohRicoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.We harness the infinite potential of collective imagination as our daily pursuit, embracing a culture of openness and welcoming...