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Product Support Specialist
2 months ago
Job Summary
We are seeking a skilled Product Support Specialist to join our team at Cummins. As a key member of our field service team, you will be responsible for delivering exceptional support to our customers, ensuring the optimal performance and reliability of our heavy-duty diesel products.
Key Responsibilities
- Provide first-class service to customers, prioritizing fleet availability and ensuring timely resolution of issues.
- Complete breakdown repairs and maintenance on site, utilizing your expertise in heavy-duty diesel products.
- Diagnose and repair various engines, leveraging your solid diagnostic and IT capabilities.
- Ensure adherence to all relevant health, safety, and environmental policies, procedures, and legislation.
- Complete required documentation, including service worksheets, timesheets, warranty claims, and quality documents.
Requirements
- Mechanical trades qualification as a Heavy Vehicle Mechanic (to Australian standards).
- Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service, with Cummins engines being highly preferred.
- Solid diagnostic and IT capabilities.
- Strong communication skills.
- Ability to prioritize varying demands and act accordingly.
What We Offer
- Annual salary.
- Superannuation.
- Flights and accommodation provided while on swing.
- $5,000 sign-on bonus.
- Participation in an annual variable compensation (bonus) program.
- Income protection continuance insurance.
- Discounts with select private health insurance, PC software/hardware, and a range of vehicles.
- Annual remuneration reviews.
- Safety equipment/PPE and uniforms provided.
About Cummins
We are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.
