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Product Support Coordinator

2 months ago

Perth, Western Australia Epiroc Group Full time

About the Role:

Epiroc Group is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams. As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement.

Key Responsibilities:

  • Leadership: Lead a small and supportive team of Product Specialists, ensuring they comply with all internal and external SHEQ requirements.
  • Project Management: Manage WIP from quote to invoice, prioritize and allocate Product Specialists to new machine commissioning, new product introductions, field trials, and technical support requests.
  • Technical Support: Coordinate the scope, planning, and delivery of projects related to rotary blasthole drill rigs, including product upgrades and technology retrofits.
  • Continuous Improvement: Escalate product issues and lead continuous improvement meetings with global business divisions.
  • Performance Management: Conduct regular reviews with team members focused on individual performance, continual development, and growth.

Requirements:

  • Safety Commitment: Strong commitment to working safely and looking after colleagues.
  • Leadership Experience: Previous leadership experience within an aligned industry.
  • Technical Background: Mechanical trade background (advantageous).
  • Industry Knowledge: Previous experience working on Epiroc surface drilling products (advantageous) and with SAP (advantageous).
  • Communication Skills: Excellent verbal and written communication skills.
  • Continuous Improvement: Passion to continuously improve.

What We Offer:

  • Remuneration Package: Excellent remuneration package including access to an annual bonus payment.
  • Flexible Work Arrangements: Industry-leading flexible work arrangements - 9-day fortnight or 2 days a week from home.
  • Training Opportunities: Huge array of training opportunities including internal product training, access to e-learning, and education assistance to study externally.
  • Company Culture: Opportunity to be part of a values-driven company committed to your professional development.