Service Hotel Director

5 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $76,515 - $85,000
Hotel Service Manager Position Overview

We are seeking an experienced and motivated professional to fill a leadership role within our hotel operations.

This position requires a high level of personal presentation as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Lead the Front Office team and provide guidance and support where necessary.
  • Coordinate work flow of the front office night team to ensure seamless coverage at all times.
  • Provide exceptional customer service to both internal and external guests.
  • Complete property specific night audit procedures accurately and efficiently.
  • Carry out regular floor checks to maintain quality standards.
  • Handle guest inquiries and complaints professionally and provide accurate information about hotel facilities and features.
  • Ensure accurate check-in and check-out processes for guests.
  • Record guest comments and feedback for management's review.
  • Maintain accuracy and balance of till and department cash float.
  • Prepare and distribute daily reports to relevant stakeholders.
  • Document all transactions and alterations to accounts with precision.
  • Carry out foreign currency transactions accurately and securely.
  • Process payments and issue receipts accordingly.
  • Ensure all guest details are up-to-date on our Property Management System (PMS).
  • Brief non-members on hotel features and benefits and encourage them to join our loyalty program.
  • Conduct thorough handovers of information to team members on the next shift.
Required Skills and Qualifications:
  • Leadership experience within a hotel environment.
  • Knowledge of PMS systems advantageous.
  • Previous experience in a Front Office hospitality role.
  • Excellent communication, interpersonal, and leadership skills.
Benefits:

This is a fantastic opportunity to join a dynamic team and take your career to the next level. If you have a passion for delivering exceptional customer service and leading a team, we want to hear from you

  • Operations Director

    5 days ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $76,515 - $85,000

    Hotel Service ManagerWe are seeking a highly skilled professional to fill this key leadership position within our hotel operations. The successful candidate will be responsible for the delivery of exceptional guest service and the management of a team of staff members.

  • Hotel Service Director

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeManagement Full time $73,359 - $85,000

    Job OverviewWe are seeking a skilled professional to oversee the smooth operation of our hotel's front office services. The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and direct a team to achieve exceptional service standards.About the RoleThis is a challenging and rewarding position that requires...

  • Hotel Operations Director

    1 week ago

    Gold Coast, Queensland, Australia beBeeService Full time $76,515 - $85,000

    Job OverviewThe position of Hotel Service Manager is a critical role within the hotel industry responsible for providing exceptional service to guests and ensuring the smooth operation of the front office.Key ResponsibilitiesProvide superior customer service ensuring guest satisfaction and loyaltyMaintain high levels of professionalism integrity and work...

  • Hotel Operations Director

    6 days ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000

    Job Title: Hotel Duty Manager">The position of Hotel Duty Manager is available at a prominent Gold Coast hotel. The ideal candidate will possess exceptional leadership skills, a strong work ethic and an ability to thrive in a fast-paced environment.">Oversee the day-to-day operations of the hotel, ensuring seamless execution of tasks and activities.Conduct...

  • Hotel Operations Director

    6 days ago

    Gold Coast, Queensland, Australia beBeeOperations Full time $120,000 - $140,000

    Senior Operations ManagerThe role of Senior Operations Manager is pivotal in overseeing the efficiency and effectiveness of maintenance and engineering functions within a hotel or resort. This position plays a crucial part in ensuring the safety, comfort, and satisfaction of guests while safeguarding the owner's investment.Collaborate with senior management...

  • Hotel Operations Director

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeService Full time $73,359 - $85,000

    Job OverviewThis is a leadership role in the hospitality sector, responsible for managing and supervising teams across multiple hotels on the Gold Coast.Key Responsibilities:Provide guidance and support to front office staff.Coordinate team workflow to ensure efficient operation of the front office.Deliver exceptional customer service to guests.Assist with...

  • Hotel Services

    2 weeks ago

    Gold Coast, Queensland, Australia Infinite Aged Care Full time

    Join to apply for the Hotel Services - Servery role at Infinite Aged Care3 days ago Be among the first 25 applicantsJoin to apply for the Hotel Services - Servery role at Infinite Aged CareThe OpportunityThe OpportunityAt Infinite Aged Care, our Hospitality Assistants play a key role in meeting our residents' daily needs. Reporting to the Head Chef, you will...

  • Hotel Services

    4 weeks ago

    Gold Coast, Queensland, Australia Infinite Aged Care Full time

    Join to apply for the Hotel Services - Servery role at Infinite Aged Care3 days ago Be among the first 25 applicantsJoin to apply for the Hotel Services - Servery role at Infinite Aged CareThe OpportunityThe OpportunityAt Infinite Aged Care, our Hospitality Assistants play a key role in meeting our residents' daily needs. Reporting to the Head Chef, you will...

  • Hotel Front Office Director

    6 days ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $76,515 - $85,000

    Job SummaryWe are seeking a highly motivated and experienced professional to join our hotel service team as a Front Office Manager. The ideal candidate will possess excellent leadership skills, be able to provide exceptional customer service, and have a strong ability to manage workflow and maintain high standards.Key Responsibilities:Provide top-notch...

  • Hotel Service Expert

    2 days ago

    Gold Coast, Queensland, Australia beBeeGuestService Full time $60,000 - $80,000

    As a Guest Service Agent, you will form an integral part of the Hotel team in our Star Residences department.This busy and complex environment offers a great opportunity to work with 594 hotel rooms at The Grand and 56 luxury suites at The Darling.The ideal candidate will possess extensive guest service experience in Front Office/Guest Services and have...