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Freight Operations Coordinator

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Sydney, New South Wales, Australia beBeeLogistics Full time $90,000 - $110,000
Freight Operations Coordinator Lead

About the Role:

This critical support function plays a pivotal role in the day-to-day execution of freight operations, ensuring timely and accurate handling of delivery-related enquiries, with a strong emphasis on Proof of Delivery (POD) accuracy and compliance.

The Operational Enablement Lead manages POD follow-ups, freight issues, and provides responsive communication to both internal teams and external customers, requiring high attention to detail, strong organisational skills, and efficient work habits in a fast-paced logistics environment.

Key Responsibilities:

  • Coordinate day-to-day freight handling and depot operations, processing, scanning, and dispatching freights in line with operational standards.
  • Manage the end-to-end POD process, including chasing missing PODs, validating delivery information, and ensuring timely upload and availability within internal systems.
  • Respond to and resolve freight-related enquiries, including redirections, re-deliveries, short deliveries, left card enquiries, and missing or damaged freight.
  • Collaborate with drivers, depot staff, and other operational teams to investigate and resolve POD or delivery discrepancies within agreed Service Level Agreements (SLAs).
  • Accurately update and maintain delivery status and case information in systems such as Salesforce or equivalent platforms.
  • Liaise with customers to provide updates and resolution outcomes, particularly where POD confirmation is critical to service delivery or payment processing.
  • Support scanning compliance through daily monitoring and escalation of non-compliance.
Requirements:
  • Previous experience in an Operations or Freight Co-Ordinator role within a busy operations environment (preferably transport or logistics).
  • A high level of safety awareness and commitment to safe driving practices.
  • Strong written and verbal communication skills.
  • The ability to prioritise workload and achieve results through effective people management.
  • Commitment to customer satisfaction, both internal and external.
  • Proven ability to build and maintain excellent relations with management, both internally and externally.
  • A lateral thinker with hands-on attitude.
  • A sound ability to work under pressure and autonomously without direction.
  • Proven problem-solving ability with a solution-oriented approach.
Benefits:
  • Competitive salary above industry standards.
  • Upskilling, training, mentoring, and more to support your career development journey.
  • Fun and practical employee perks and discounts.
  • Flexible work arrangements, including work from home.
  • Inclusive parental leave policy that supports all parents & carers.
  • Peer recognition awards acknowledge when you go above and beyond.
  • An inclusive workplace that welcomes everyone.

We celebrate diversity. We are committed to a workplace that gives everyone the chance to contribute to a bigger and brighter future.