Senior Customer Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

Are you a visionary leader who can drive customer experience excellence in our online dropship space?

As a key player, you will shape how customers perceive our brand during every interaction. Your leadership skills will be instrumental in building a culture where outstanding service becomes second nature.

This role focuses on developing a team that excels at providing exceptional customer care. You will identify trends that improve our business and develop solutions to stay ahead of the competition.

The successful candidate will gain hands-on experience in change management and process improvement, creating a foundation for future senior leadership positions. They will also develop analytical skills through data-driven insights that are increasingly sought after across all industries.

The omnichannel retail experience gained, particularly in the dropship model, positions them perfectly for advancement in the rapidly growing e-commerce sector. We believe in promoting from within, meaning success in this role can lead directly to exciting opportunities for growth within our organisation.

We've created an environment where innovation thrives and every team member can make their mark. Our culture is built on transparency and collaboration, ensuring clarity about progress and impact.

The ideal candidate will have 2+ years people management experience, preferably in a customer service environment with a team of 10+ people. A background in resolving escalated issues showcases problem-solving abilities, while experience with CRM systems, particularly Zendesk, will help them hit the ground running.

A background managing a remote team would be advantageous, but not essential.

What we offer:

• Competitive salary package with superannuation

• Generous staff discounts on all products

• Hybrid working arrangements that respect work-life balance

• Up to 4 weeks annual leave to work from anywhere in the world

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