Senior Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Customer Service Manager Role

As a seasoned professional in customer-facing roles, you will be responsible for leading our Sydney-based team to drive exceptional service excellence.

  • Manage orders, inquiries, complaints, and returns with precision and professionalism.
  • Maintain effective communication channels with customers, the sales team, and stakeholders.
  • Provide guidance and coaching to foster a positive and productive team environment.
  • Continuously review processes and recommend improvements where necessary.
  • Develop and manage local contract pricing strategies.
  • Ensure seamless collaboration between the Customer Service team and internal/external stakeholders.

Key Requirements:

  • A proven track record of success as a customer service supervisor or team leader.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience working in a technical/production environment, ideally with strong industry knowledge.
  • Ability to lead, motivate, and develop high-performing teams.
  • Proficiency in MS Office software.

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