Customer Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Role Overview

We're seeking a results-driven People Leader to join our organisation, who shares our passion for delivering exceptional customer experiences and driving business growth.

This is an exciting opportunity to lead a high-performing team of Customer Success Managers (CSMs) and contribute to the development of our customers' success plans.

As a seasoned leader, you'll have a strong commercial mindset and a track record of driving both customer outcomes and team performance. You'll care deeply about customer satisfaction, team development, and creating a culture of excellence.

Key Responsibilities
  • Lead and support a team of Customer Success Managers (CSMs), providing structured onboarding, ongoing coaching, and career growth opportunities.
  • Ensure delivery against key KPIs such as Gross Revenue Retention, customer engagement, and satisfaction scores, in line with the CSM playbook.
  • Act as a senior escalation point for customer concerns while working closely with internal teams such as Sales, Support, Product, and Operations.
Requirements
  • Industry knowledge of Accounting & Tax software would be ideal.
  • Experience leading high-performing teams in a service-focused environment, preferably in SaaS or tech.
  • Strong commercial understanding and the ability to drive account growth and retention.
  • Excellent relationship-building and communication skills, especially when working with senior stakeholders.
Benefits

Our organisation offers a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days take you to 25 days leave a year and a health contribution. You'll also have three charity days allocated to support a cause that matters to you.

What We Offer

At our organisation, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

  • Technical Experience Pioneer

    1 week ago

    Sydney, New South Wales, Australia beBee Leader Full time $120,000 - $180,000

    Transform the Future of Customer ExperiencesWe're a global leader in creating dynamic, smart, personalized, and engaging customer experiences. Our innovative solutions empower brands to drive meaningful connections with their customers.As a Technical Product Manager, you will be at the forefront of this revolution. You will bridge the gap between business...

  • Sydney Airport Fashion Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Experience Full time $100,000 - $120,000

    Job OpportunityWe are seeking an experienced leader to take our Sydney Airport store to the next level.The ideal candidate will have a strong passion for fashion and exceptional visual merchandising and styling skills. They will also be ambitious to accelerate their career and take on new challenges.As an Assistant Store Manager, you will drive sales growth,...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $140,000 - $180,000

    Customer Experience LeaderAre you a passionate technologist with experience in shaping and delivering digital strategies in large scalable environments?As the Customer Experience Leader, you will drive the transformation of customer experiences, crafting innovative solutions that seamlessly integrate into customers' lives while achieving business...

  • Leader of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $92,000

    Customer Service Leader OpportunityWe are seeking a dedicated and enthusiastic Customer Service Leader to join our team. As a key member of our operations, you will be responsible for leading customer-facing teams and driving sales growth in our stores.In this role, you will:Develop and implement strategies to enhance customer satisfaction and loyalty.Lead...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

    Job DescriptionWe are seeking an experienced leader to join our team as a Customer Experience Leader. As a key member of our management team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and revenue growth.ResponsibilitiesMotivate and lead your team to deliver world-class customer service, ensuring that...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $200,000 - $240,000

    Job Title:Job Summary:To deliver a world-class customer experience, we seek an exceptional leader to shape the future of our customer service across multiple channels. As the Head of Enablement, you will play a pivotal role in transforming customer service into a proactive, omnichannel experience.Key Responsibilities:Develop and implement a comprehensive...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetail Full time $80,000 - $105,000

    Immerse yourself in a dynamic retail environment as a key leader, driving exceptional customer experiences and shaping memorable moments for the community.About the RoleWe're seeking an experienced retail professional with a passion for delivering outstanding customer service and a flair for creating engaging store displays that energize teams and foster a...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $130,000

    Job Title: Customer Experience LeaderInspire and drive passionate teams to deliver exceptional customer experiences and drive business growth.This pivotal role offers outstanding opportunities to elevate your career in Retail Management.Develop and implement strategies to enhance customer satisfaction and loyalty.Lead by example, fostering a culture of...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $79,400 - $104,600

    Customer Experience LeaderWe are seeking an experienced professional to lead our customer service teams and deliver exceptional experiences.About the RoleProvide excellent customer service in a fast-paced retail environment.Lead and motivate customer-facing teams to achieve high levels of satisfaction and loyalty.Collaborate with store leadership to develop...

  • Leader of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $42,000 - $76,000

    We're seeking a highly skilled Team Leader to drive exceptional customer experiences in a fast-paced environment.