Customer Experience Leader

7 hours ago

Sydney, New South Wales, Australia beBeeExperience Full time $200,000 - $240,000

Job Title:

Job Summary:

To deliver a world-class customer experience, we seek an exceptional leader to shape the future of our customer service across multiple channels. As the Head of Enablement, you will play a pivotal role in transforming customer service into a proactive, omnichannel experience.

Key Responsibilities:

  • Develop and implement a comprehensive enablement strategy aligned with business objectives.
  • Lead and mentor a high-performing team across key contact centre support functions.
  • Design and optimize customer journey strategies to improve customer satisfaction and unlock opportunities for growth.
  • Drive continuous improvement by establishing metrics, identifying areas for improvement, and staying abreast of industry best practices.
  • Collaborate with Customer Success teams and business units to enhance customer experience and operational efficiency.

Requirements:

  • Exceptional leadership skills with a proven track record in a large service environment.
  • Successful history of delivering customer service and experience strategies that drive excellent CX and outcomes in contact centres and digital touchpoints.
  • Strategic thinker and problem-solver who thrives on innovation and continuous improvement.
  • Data-driven and analytical, able to communicate a compelling story that resonates with any audience.

What We Offer:

  • A progressive and flexible work arrangement.
  • Team discounts and a robust rewards program.
  • Regular exposure to senior business leaders.
  • A range of wellbeing programs.

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