Senior User Experience Research Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeUserExperience Full time $120,000 - $160,000
About Us

We are a user-centered team that works closely with various departments to drive innovative product development.

Our goal is to create products that meet the needs and expectations of our users.

  • Leads small to medium projects in UX research.
  • Plans and conducts research; analyzes findings and recommendations.
  • Collaborates with stakeholders to understand the research questions.
  • Makes connections with overall product strategy.
  • Synthesizes analytics, customer insight, and help data to focus research.
  • Tracks patterns in analytics data to inform trends in usage.
  • Analyzes and synthesizes qualitative and quantitative data into findings and insights.
  • Asks right questions to explore problems, tuned to commercial viability.
  • Ideates solutions with Design and Product and rapidly iterates.
  • Attends to ethics and regulations, identifies risks to users.
  • Extracts needs from user behaviors and common tasks.
  • Learns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas).
  • Independently identifies different research solutions.
  • Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience.
  • Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps.
  • Recruits participants independently and conducts work compliantly.
  • Seeks feedback on own research.
  • Applies research best practices.
  • Takes charge of professional development needs for training in technical skills.
Requirements

A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field is required. At least 3-5 years working as UX Researcher or User Researcher is also necessary.

  • Must have demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environment.
  • Legal and compliance experience is not needed, but must have an interest in learning about the legal and compliance systems.
  • Able to understand and navigate a corporate culture.
  • Comfortable working in a collaborative, cross-functional setting.
  • Strong communication skills and a team-oriented mindset.
  • Eagerness to learn and develop your research toolkit.

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