Reservation Coordinator

5 days ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Reservations/Guest Service Agent to join our Front Office Team at Lancemore Crossley St. in Melbourne's CBD.

Key Responsibilities
  • Manage reservations and inquiries via phone, email, and online platforms.
  • Maintain accurate and up-to-date reservation records.
  • Provide exceptional customer service and ensure a seamless guest experience.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with reservation systems and hotel management software is a plus.
  • Customer-centric mindset with a commitment to providing outstanding service.
About Us

Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's CBD, offering 112 curated suites and a rooftop terrace with stunning city views.

The Lancemore Hotel Group is a family-owned company that combines the head of a large operation with the heart of a family company, with a commitment to continuous growth and development.



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