Reservations and Events Coordinator

10 hours ago

Melbourne, Victoria, Australia Wall Street Full time
{"title": "Reservations and Events Coordinator", "description": "About the Opportunity

As a key member of our hospitality team, you will play a crucial role in optimizing our reservations process and coordinating events, ensuring seamless customer experiences and driving operational efficiency.

This is a full-time position based in our South Yarra office, with working hours from Tuesday to Saturday.

Key Responsibilities:
  • Optimize OpenTable system, generating reports and data-driven insights
  • Maximize table capacity and streamline booking confirmations
  • Manage guest preferences, VIP status, and communicate with service teams
  • Handle group bookings and coordinate events across venues
  • Develop training materials and conduct quarterly function reviews
  • Deliver exceptional customer service across all channels
  • Respond to inquiries and special requests professionally and efficiently
About the Benefits:
  • Exclusive employee discount program across brands such as Daniel's Donuts, Snooze, and more
  • Prime Chapel Street South Yarra location, easily accessible by public transport
  • Career growth opportunities with our dedicated professional development program
  • Work alongside industry-leading hospitality professionals in a supportive team environment
  • Comprehensive in-house training with cross-training opportunities in various areas
  • Experience the vibrant Melbourne food and shopping scene right at your workplace doorstep
About the Ideal Candidate:
  • Proven experience in restaurant or hospitality reservations management and event coordination
  • Strong knowledge of OpenTable or similar reservation systems
  • Exceptional customer service and communication abilities
  • Ability to handle high-volume inquiries and maintain composure under pressure
  • Strong problem-solving skills and attention to detail
About LK Hospitality:

Founded in 2019, LK Hospitality has quickly made a name for itself as the home of innovative, creative, and world-class dining and drinking experiences.

Our portfolio includes award-winning Omnia, Yūgen Dining, and Yugen Omakase.

Discover more about LK Hospitality by visiting our venue websites:

Omnia - Omnia Website

Yūgen Dining - Yūgen Dining Website

Yugen Omakase - Yugen Omakase Website

Yūgen Tea Bar - Yūgen Tea Bar Website

The Grand Room - The Grand Room Website

Bromley Gallery Events - Bromley Gallery Events Website

If you are looking to progress in your career and work for a company that will grow with you, please click apply and submit your resume.

Please note that only shortlisted candidates will be contacted.

"}

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