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Reservations Coordinator

2 months ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Reservations Coordinator to join our Front Office Team at Lancemore Crossley St. in Melbourne's CBD. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Manage reservations and inquiries via phone, email, and online platforms.
  • Maintain accurate and up-to-date reservation records.
  • Provide information about room availability, rates, and packages to guests.
  • Welcome guests warmly and assist with check-in and check-out procedures.
  • Address guest concerns and resolve issues promptly to ensure satisfaction.
  • Communicate effectively with guests, colleagues, and other departments.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with reservation systems and hotel management software is a plus.
  • Customer-centric mindset with a commitment to providing outstanding service.
  • Valid RSA.
About Us

Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's CBD. We offer a unique and welcoming experience for our guests, with a focus on delivering exceptional customer service and hospitality.

The Lancemore Hotel Group is a family-owned company that combines the head of a large operation with the heart of a family company. We are committed to continuous growth and improvement, and we are seeking talented and enthusiastic individuals to join our team.