Product Specialist

2 weeks ago

North Ryde, New South Wales, Australia Thermo Fisher Scientific Full time

Job Summary:

We are seeking a highly motivated and results-driven Product Specialist to join our team at Thermo Fisher Scientific. As a Product Specialist, you will be responsible for providing technical and sales support to our customers, working closely with our Account Managers, Product Managers, and Technical Applications Specialists to drive business growth and profitability.

Key Responsibilities:

  • Provide technical and sales support to customers, including competitor and market knowledge, execution of commercial strategies, and management of sales pipelines and processes.
  • Work closely with our sales and marketing teams to develop sales and marketing strategies for our product group, identifying new business opportunities and closing sales.
  • Partner with other Product Specialists and field sales to identify new business opportunities and close sales.
  • Gain a solid understanding of customer requirements and application needs on a technical level to ensure the most suitable solution is proposed.
  • Liaise with Product Management to ensure inventory and product forecasting targets are met and customer/marketing expectations are achieved.
  • Provide sales and technical support to both field sales teams and customers, assisting in first-line technical application and support as needed.
  • Help resolve customer technical issues to high customer satisfaction.
  • Attend regular sales meetings and communicate sales issues to the field sales team.
  • Work with internal marketing and product managers to prepare marketing collateral, advertising campaigns, and competitor analysis.

Pipeline and Opportunity Management:

  • Maintain an accurate opportunity funnel for all assigned products, including closure dates and completed sales process.
  • Maintain a forecast to an accuracy of +/- 10% on a monthly basis, reviewed as determined by the Category Manager.
  • Accurately maintain a record of customer visits and interactions using the CRM platform salesforce.com, completed by the end of each week.

Environmental Health and Safety:

  • Look after one's own health and safety, as well as the health and safety of others, while cooperating with management to help identify, assess, and address OH&S issues in the workplace.

Requirements:

  • Validated results in a technical sales environment.
  • Formal tertiary qualifications in a relevant subject area (science, engineering, or similar) and/or related industry experience.
  • Passion for laboratory equipment products.
  • 3+ years' experience in sales.
  • Shown excellence in sales.

Skills and Attributes:

  • Highly motivated and resourceful individual who is driven by results.
  • Ability to work autonomously and position creative solutions.
  • Resilience in long lead time sales, history of outstanding customer follow-up is critical.
  • A solution-focused individual able to prioritize time and effort to deliver beyond customer expectations.
  • An ability to think strategically and transform strategy into completed tasks.
  • Excellent numeracy, literacy, and verbal communication skills with a fastidious attention to detail.
  • Strong organizational skills with an ability to prioritize based on key result areas, handle time effectively, and meet agreed timelines.
  • An initiative-taker who has a hard-working, upbeat, and positive demeanor.

Other Job Requirements:

  • Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.
  • Field-based role – Some travel required.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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